CON: I was looking for the ability to change the message that is displayed after the form is submitted. That capability is not offered. I was also hoping for a way to disable the feedback button temporarily but I cannot do so. Once the app is installed the button automatically appears. The actual form needs more options for customization such as adding a new field for company name, business title, etc.
PRO: I reached out to their support team to inquire about these options. They were quick to respond and friendly. They offered to provide some liquid coding that would hide the feedback button but that wasn't what I was looking for.
Overall, the button definitely works like it should, it's just hard for me to justify a $4.50 a month subscription fee for something that is so basic.