Reviews (172)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this dropshipping app for its operational efficiency and customer satisfaction improvements. They value its clear interface, one-click ordering, and batch product import features. The reliable supplier network and quality products are noted for boosting profit margins. Customer service is also praised for its professionalism and responsiveness, making it a valuable tool for optimizing dropshipping businesses.
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FForder is the best order fulfillment plugin I've ever used. It supports one-click ordering. After connecting to AliExpress, I almost don't need to process orders manually. The backend is fully automatic. What's even more surprising is that it can also import products in batches, which is very suitable for sellers with multiple stores.
FForder est le meilleure agent dropshipping avec qui j'ai travaillé. Facile à prendre en main, délais d'expédition respectés et service client irréprochable. Mon agent Suzy est adorable et très professionnelle. Encore merci à toute l'équipe FForder !
Fiquei extremamente satisfeito com o atendimento. Rápido, eficiente e muito atencioso! Os produtos são de excelente qualidade e o suporte ao cliente é impecável do agente XU. Recomendo para qualquer pessoa que busca confiança e qualidade no Brasil.
Fácil para iniciantes, e o atendimento ao cliente é incrivelmente paciente!
Esta foi minha primeira experiência com dropshipping e, inicialmente, não entendi muito bem muitos dos recursos. O Lip, da FForder, foi muito prestativo e me guiou pacientemente pelo processo de configuração e envio, passo a passo. Me dando dicas e sempre muito solicito. Toda a experiência foi muito intuitiva. Agora consigo processar pedidos sem problemas. Agradeco ao Lip e ao time da FFORDER pelo empenho e preocupacao em nos fazer crescer juntos!
It was great experience until you get a quote and you tell them its to high price (maybe we could negotiate with buying thousands of units) but they make fun of it. Very unprofessional. Seeking another place.
Hi Goodsnova,
First of all, we sincerely apologize for making you feel disrespected and unprofessional. This is definitely not our original intention, and we feel extremely sorry for the bad experience caused by this misunderstanding.
The emoji sent by our team was actually meant to express a relaxed attitude when communicating, not to make fun of your proposal at all. We fully recognize that your idea of "negotiating the price by purchasing thousands of units" is a very valuable cooperation intention, and we should have responded to your needs more seriously and formally.
We really hope to have the opportunity to make up for this mistake. If you are still willing to give us a chance, please feel free to contact us via [customer@fforder.com]. We will arrange a dedicated account manager to discuss the specific details of the order and the price with you seriously, and provide you with a solution that meets your expectations.
Once again, we apologize for the trouble caused to you, and we will also strengthen the training of the team's cross-cultural communication skills to avoid similar problems from happening again.
Best regards,
Equipe FFOrder
Tenho trabalhado com FForder e tem sido muito bom, os pedido são enviados rápido e o serviço de atendimento é muito bom, estou satisfeita.
This app are the best for processing orders, good prices, good quality, none mistakes and good agents, like a Xênia, she has been doing a great service for me, always been helpful and carful, my final note is 5 stars. Thank FForder and my favorite agent, Xênia.
This app truly automates order processing, from product synchronization to order placement and shipping, all in one go. Steps that used to be manual now take only minutes. This has saved us a significant amount of manpower and improved operational efficiency. Highly recommended for small and medium-sized sellers!
I used it for a while. It seemed like a large-scale operation with a bright future, but in practice, things often didn't go as planned. I would place orders for customers and pay high shipping fees to get the goods to them as soon as possible, but the orders were always delayed. Some orders were even delayed for more than 10 days. Before I placed the order, they said they had enough stock, but they could never ship the goods after I placed the order because they were out of stock. It was very puzzling, and customer service didn't offer any solutions.
Thank you for your feedback, but we believe there may be an error. We have carefully checked our records and found that you installed the app on February 7th, and there are currently no orders being processed.
A 10-day shipping delay on the day of installation is impossible. We pride ourselves on real-time inventory and professional customer support. If you are a genuine user experiencing this issue, please provide your order number so we can resolve it immediately. Otherwise, we suspect this might be a review for another service.
The service was absolutely terrible. Customer service was incredibly slow to respond. Before we started working together, they said the item was in stock, but afterwards they said it was out of stock and they couldn't ship it. Customer service couldn't resolve the issue and their responses were very slow, wasting a lot of my time. During the communication process, they couldn't offer any effective solutions. It was incredibly frustrating!
Dear Friend:
Hello. We sincerely apologize that this experience did not meet your expectations. We attempted to contact your business manager but were unable to find your associated WhatsApp number on the platform, thus preventing us from communicating with you promptly.
We always prioritize customer satisfaction and are committed to resolving practical issues in e-commerce operations for every user. To resolve this matter for you as quickly as possible, could you please provide a valid contact method? We have initiated an internal investigation into your feedback and will follow up fully.
Furthermore, we have applied for a corresponding compensation plan for you and look forward to the opportunity to communicate directly with you to properly resolve this issue. Thank you for your trust and patience.
We look forward to your reply.