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Built for growing stores. Support your customers with 24/7 AI chat thats live in minutes.
Figu is your always-on AI chat — a single place to handle customer questions from your storefront and email. It auto-learns your site and documents, answers FAQs, suggests products, and lets shoppers add to cart right in chat. When needed, seamlessly hand conversations to a human with full context. Go live in minutes, delight customers, and focus on growing your store — not your inbox.
- Chat and email in one inbox — never miss a customer question.
- Auto-crawls your store for instant setup — no manual training required.
- 24/7 AI chatbot handles FAQs, orders, products, and handoffs.
- Easily customize your bot’s tone to match your brand.
- Let customers add products to cart directly from chat.
Languages
English
Works with
- Livechat
- Checkout
Categories
Real-time messaging
Automated responses
Pricing
Free
Free
Features
- 50 AI Responses/month
- 1 Channel Inbox
- Auto-learns from up to 50 site pages
- Manual document training (PDF, Excel)
- Unlimited Users
- AI product suggestions with add-to-cart
- Live Agent Handoff
- Real-Time Order Status
Seed
$19.99 / month
Features
- 1,000 AI Responses/month
- Up to 3 Channel Inbox
- Auto-learns from up to 100 site pages
- All Features in Free
- Centralized inbox (chat + Gmail)
- Cross-email conversation history & reply
- Advanced ROI Dashboard
Grow
$49.99 / month
Features
- 5,000 AI Responses/month
- Up to 5 Channel Inbox
- Auto-learns from up to 250 site pages
- All Features in Seed
- Custom Branding
Bloom
$149.99 / month
Features
- 15,000 AI Responses/month
- Up to 10 Channel Inbox
- Auto-learns from up to 1000 site pages
- All Features in Grow
- Custom Branding
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (2)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
The setup for Figu was quick and straightforward, and the interface is very user-friendly, even for someone who isn’t super technical. Everything worked smoothly right from the start, and we haven’t run into any issues. On top of that, customer service has been fast and responsive whenever we’ve had questions. Highly recommended!
Thank you for your review! We are so happy that you are pleased with the product :)
Love this app. I've never had luck with support chat apps and this app checks all the boxes. I was on the fence about hiring someone to handle customer inquiries, and Figu now does it all for me, AND in my voice and tone. i'm OBSESSED.
Thank you for your review! We are so happy that you are enjoying Figu. Our goal has always been to make our customer's lives easier!
Support
App support provided by Figu.
Resources
Launched
December 16, 2025
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner, blog contributors
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
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Blog contributors
Email address, IP address, browser and operating system
View store data:
Customers, products, orders, Online Store
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View customers
Customer data
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View products
Inventory, product listings, products, collections
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View orders
All order history for the last 60 days
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View Online Store
Online Store pages
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