FinerWorks Fulfillment App

FinerWorks Fulfillment App

Free to install. Additional charges may apply.
Rating (1.0)
Reviews
Developer

About this app

Launched

October 11, 2022

Languages

English

Categories

Dropshipping

Works with

FinerWorks

Allows merchants to use FinerWorks, print on demand, and fulfillment for fine art print.

FinerWorks handles the production and shipping of fine art prints for artists and photographers selling their work as wall decor. Using this app, merchants can send Shopify orders, to FinerWorks for drop ship fulfillment. Merchants who have FinerWorks accounts can also use their FinerWorks virtual inventory as the basis for products in their store by syncing it with their Shopify product inventory. Fulfilled orders are automatically updated with shipment tracking information.

FinerWorks handles the production and shipping of fine art prints for artists and photographers selling their work as wall decor. Using this app, merchants can send Shopify orders, to FinerWorks for drop ship fulfillment. Merchants who have FinerWorks accounts can also use their FinerWorks virtual inventory as the basis for products in their store by syncing it with their Shopify product inventory. Fulfilled orders are automatically updated with shipment tracking information. more
  • Virtual inventory product syncing.
  • Import orders for fulfillment from Shopify.
  • Automatic shipping notifications to end user when order ships.

Pricing

Free to install

Payment on file with FinerWorks will be billed when orders are submitted for fulfillment.

Free to install

Payment on file with FinerWorks will be billed when orders are submitted for fulfillment.

All charges are billed in USD.

1 review

Overall rating
1
Counts per rating level
  • 0% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 100% of ratings are 1 stars
January 8, 2023

Summary: this app is essentially unusable. You are better off manually handling Finerworks inventory and orders. This app has no documentation on usage, and their support is unwilling (and unable) to answer any questions about it. They are absolutely uninterested in any form of feedback, even if it is serious bug reports.

I've spent tens of hours over the last 4 or 5 months trying to get this whole thing to work, and wow, what a disaster. When I first started I discovered numerous serious bugs. Despite some Finerworks documents I found on their website stating "we are looking for feedback on our app", they were not interested in any of the numerous bug reports and bad design feedback I submitted. After spending something like 8 hours trying to find workarounds to the bugs in the app, and sending them several emails in the process, they finally ended the dialogue by stating the app was "in beta" and that they were not currently taking feedback. I should mention that this "beta" app had been out for several years. I don't know how anyone was using it.

Fast forward a bit and they relaunch the app, I guess in some sort of final form that is now listed in the Shopfiy app store (before it was private), and this new version is not better, if anything it is worse. I'll summarize just a few of its core failings.

The feature that syncs Finerworks products with Shopify has very limited value even when it is working correctly (but it is often not). Every product within a an image file is going to create a low resolution image in your Shopify product, so you will have to delete them all, every time, and upload your own image. The product title needs to be unique for every product within a Finerworks inventory file, and that title should match exactly what each product option will be in Shopify. However, how anyone would know this without a lot of trial and error is a mystery, and even if you figure it out it doesn't really work because the title field in Finerworks is too short for the full product option text most of the time.

And then sometimes it just doesn't work. Something goes haywire and the products will say they were synched but they weren't, and you seemingly can't sync them anymore. I could spend all day on this but the short version is you are better off creating your products in Shopify and just copying the SKU's over.

I was manually creating my products in Shopify at that point, thinking that the app still had value for submitting orders, but I discovered that the app was no longer marking the orders as fulfilled when Finerworks shipped the order, meaning that the customer was not getting the confirmation and tracking. This is particularly vexing as Shopify does not let you manually fulfill orders that are set to be fulfilled by a third party. I'm not sure how, or if, you could get around this and get the customer an official shipping notification, but I'm done trying.

Finerworks is still a great print service, but you are better off using them without this app.

Western Mining History
United States
7 months using the app

About this app

Launched

October 11, 2022

Languages

English

Categories

Dropshipping

Works with

FinerWorks

Built by FinerWorks

About FinerWorks

No reviews yet

1 year building apps for the Shopify App Store

10930 Wye St, Suite 101, San Antonio, TX, 78217, US

Support

Send a message

customerservice@finerworks.com