- Recovers abandoned carts in a smart way
- Sends product review requests automatically
- NEW: discount codes support
Overview
Follow Up Email is an automated email marketing tool, which has already delivered more than 250 000 emails. Variety of email sending events and conditions allows you to plan email marketing campaigns and significantly increase your store conversions.
The application goes with predefined email templates for a fast start utilizing the best ecommerce email marketing practices. All the templates can be customized using the built-in editor.
Email opens and clicks rate is at your hands for measuring the effectiveness of your messages. As a result you always know your best selling topics, most beneficial email formats, appropriate email voices and tones.
Discount Codes
Now you can use already generated discount codes. Follow up email will insert them into emails one by one.
Abandoned Checkout Recovery Emails
It is the most popular and valuable application feature. Follow Up Email allows you to effectively recover abandoned carts and get more sales.
The functionality is even more efficient and flexible as far as you are able to send emails in chains. e.g. first email in 20 minutes, the second one within 2 days and the third one in 2 weeks. Email chains double abandoned recovery rate in comparison with the single email practice. And, we track and calculate recovery statistics for you.
After-purchase Review Reminder Emails
With our application you can always remind your customers to leave a review. For the purpose you are free to choose email retention intervals sufficient to evaluate purchased products and send back a review about them.
NEW: Now, review request emails triggered by the application may contain highly customizable review submission forms enabling customers to send reviews to product pages directly from the received emails.
Shopping For A Change 4 review posted on Sep 15, 2015I recently began using Follow Up app to send requests out to customers for reviews. It has definitely encouraged more customer reviews and I am very happy with that and the app itself. It was easy to use.
Specific Order Emails
Flexible settings make your emails highly personalized and timely. You can notify about (alone or in combinations):
- first orders
- orders with items > X
- orders with total > X
- lifetime sales > X
- orders with product from X collection/vendor
- orders with product type/tag equal Y
- orders with product SKU equal Y
- customer country equals Y
- canceled orders
- fulfilled orders
- orders placed through POS
General Use Cases
- send welcome emails with special offers to the customers with first orders
- send extra coupon codes to the customers with lifetime sales > $500
- send iPhone 6 screen protector offers to the customers who buy iPhone 6 cases
- send extended warranty offers to customers who purchase lawn mowers
- send special warranty conditions to customers from Canada
- invite POS customers to the online store with a welcome gift
and so on and so forth
Scheduling Options
It is possible to schedule emails starting from the very minute to hours and days since the event has occurred. E.g. asking for a review is only reasonable after 14 days of the order, so that you could make sure the item is shipped and the customer had enough time to use it.
Email scheduling increases your chances to get a desired action, whether it is an order review or Facebook like.
Email Templates and Variables
Our email templates are modified easily in the build-in editor also providing the live preview feature. Additionally, you can use multiple variables like: customer first name and last name, abandoned checkout url, address, purchased items, abandoned cart items, order date and number, billing and shipping address, tax data and much more.
Integration Options
When Automatic Related Products app is installed, an additional variable becomes available within Follow Up Email templates. An algorithm behind the variable looks through the items in the last order made by the customer and pastes related product suggestions into an email.
Success Stories
MatterThingsWe also use Follow Up Email by aheadWorks to automatically send our clients an email after making a purchase to ask for a review on our Facebook and Google+ pages.
Read full story at shopify.com/success-stories/matter-things
Why aheadWorks?
- 15 years of developing solutions for eCommerce
- 45 experts continuously pushing our service to a new level
- ~ 250 000 times our apps have been installed by online merchants
30 Day Money Back Guarantee
14 days trial followed by 30 days money back guarantee. Try aheadWorks apps risk-free!
Follow Up Email reviews (78)
Hi there,
I would like to see the following functionality:
1 - the option to have the email go to the customer based on the date of delivery instead of the date of order.
2 - the ability to add in some simple star rating questions into the email. for example 'how do you rate the product' 'how do you rate the ordering process' etc etcThanks
Great app! Has been very effective on a number of fronts - abandon cart recovery, product reviews especially. It has given us the ability to send attractive emails to our clients and automate many of the functions in one app.
Follow up email app is very beneficial for our website. We were looking for an automatic way to ask our customers for their reviews of recent purchase. About sending these emails, it is very good at it, but now we did not get any respond from our customer. After couple times, we will be looking for formatting email template. I hope it will work. Application is very helpful and easy to use.
This app is fantastic and the support team is even better. Not only does the app do exactly what we needed, but the support team helped us through some issues specific to our business. I highly recommend Follow Up Email.
We have just started using this apps, hope to utilize it's feature bit further. As start-up business I needed to submit this feedback to get things going. So far it has been useful to send follow-up email to customers, but we didn't dig up enough to see it's full potential. I will review my feedback once again later on once we experience this for a couple of month.
I am currently using the Basic version which is very suitable for my business. All the features of the Basic plan is awesome. The app is very easy to use. The abandoned cart feature is awesome and I especially like that you can schedule the time the emails are sent.
Now here is a team that knows its business! I'm actually blown away by how they are able to see things exactly from a shop owners point of view to proactively introduce new features every now and then which keep adding to this already nifty little tool. Set it up and forget about it - it's like having your own personal butler to engage with your guests while you're busy attending to other stuff. Try it out - this is good stuff!
Works well so far!
It is great to be able to automate the process of sending follow up emails. I am still learning how to get the most out of this product but so far I am very satisfied! I look forward to using this app more in the future.
Seems like it could work very well. I am excited at the long list of features and functionality.
