Fraud Filter

Fraud Filter

by Shopify

Create custom filters to help you prevent fraud

2.3 of 5 stars(161 reviews)

Create custom filters

Create custom filters that meet the needs of your business and adds an additional layer of security to your store to prevent fraud

Flag suspicious orders

Orders that match your filters can be flagged as suspicious on the order page so you can review them before fulfilling

Block certain known customers

Use filters to prevent certain known customers from placing orders on your store


About Fraud Filter

What is Fraud Filter?

Fraud Filter can provide an additional layer of protection to help you fight fraud and avoid chargebacks. By using Fraud Filter's simple rule-based functionality you can easily set up warnings for suspicious orders, or block orders completely.

What does the app do?

When an order match a filter you've created Fraud Filter will flag it as suspicious to warn you or automatically cancel it for you, depending on what action you've chosen. When Fraud Filter flags an order as suspicious it will mark the order as medium risk, and you'll be able to tell which filter that was triggered from the fraud analysis section on the order page.

How does it work?

With Fraud Filter you can create filters and rules based on order details you suspect could be suspicious and want to review or block. And it's all integrated into your store admin. Each filter consist of one or more rules that needs to be met for the filter to be triggered on orders.

As an example you could configure Fraud Filter to flag orders from a specific country that have an order value greater than 200 USD so you can review them before fulfilling. When an order is placed that match your rules Fraud Filter will automatically follow the instructions you've set up and either flag it as suspicious or cancel it.

If you receive an order which has details you would like to create a filter with you can easily do this from the order page. Click the more actions menu, and chose the 'Create fraud rule' which opens Fraud Filter and allows you to edit your new filter before saving. You can at any time add new filters, edit or delete existing ones, or view which orders that have triggered a certain filter.

Getting started

Installing Fraud Filter is easy, and free. The app is directly integrated with the admin of your store. Read the FAQ listed on this page for step by step intstructions with supporting screen shots.

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Support

Pricing

Free

2.3 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    38% of ratings are 5 stars
  • 4 of 5 stars
    9% of ratings are 4 stars
  • 3 of 5 stars
    7% of ratings are 3 stars
  • 2 of 5 stars
    8% of ratings are 2 stars
  • 1 of 5 stars
    38% of ratings are 1 stars

Most recent reviews

Fetch N Buy

Nope, it simply doesn't work. I made a few test orders after setting up all the filters. It did not cancel any order. Didn't expect this from the official Shopify devs. I suppose most of the devs at Shopify are not competent enough.

Superfly Bonsai

This worked OK up until the other day. Now it will not even load the page where I had all of my filters listed. I hope I don't loose them all, that would be horrible. We have blocked many people from ordering again with this app. I wish it still worked.

Developer reply

April 26, 2021

I'm sorry to hear that you've had this issue and thank you for leaving your feedback with us here. I would recommend logging into your store in another browser or device to see if the issue is also present there, and if it isn't, you can try clearing your cache in your original browser or device to see if that helps.

If the problem persists, please reach out to our support team directly so that they can authenticate you on the store and take a closer look at this for you. You can reach them here: https://bit.ly/2AWw5VA. -Victor, Shopify Support

HQ Test Store

I have a question. This app is installed and configure some fraud rules in my store. But if some Fraudulent orders still are created, how does this responsibility identify? which side will pay for these users, Shopify or merchant.

Developer reply

March 31, 2021

We appreciate your five-star review and the question you have asked, so thank you for taking the time to reach out to us.

Shopify does not cover any associated fees a merchant may pay due to chargebacks, which are a potential consequences of fraudulent orders. We do however offer apps such as Fraud Filter to help prevent them, along with other tools such as Fraud Protect (https://bit.ly/3dmiG8L) and our in-built fraud analysis program: https://bit.ly/3m6THdP.

We also offer advice and guidance on how to prevent chargebacks and how to manage them if one is received, which can be found on our Help Center here: https://bit.ly/2PoUYkf. -Victor, Shopify Support