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Fraud Filter

Fraud Filter

Developed by Shopify

91 reviews
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Price: Free More info
  • Create custom filters on orders or checkouts to fight fraudulent orders
  • Create filters based on existing order data
  • Analyze fraudulent orders that were flagged by the app

Fraud Filter gives you greater control over your checkout and help you prevent fraudulent transactions from happening in your store. You can set up a warning for fraudulent orders, or block orders completely using a simple rule-based setup.

Avoid charge backs and fight fraud in your store with an easy layer of protection.


View the Official Documentation

Features:


  • Set rules to flag potentially fraudulent

  • Set rules to block orders entirely

  • Direct integration with the Admin

  • Get more control over your checkout


Fraud Filter reviews

91 reviews
  1. 5 stars (46 reviews)
  2. 4 stars (10 reviews)
  3. 3 stars (8 reviews)
  4. 2 stars (8 reviews)
  5. 1 star (19 reviews)

It's nice to have peace of mind about orders. However, it would save space and eliminate clutter if there was an option to create a rule for multiple addresses. I occasionally get suspicious inquiries and I would like to put them all under one rule that would filter ANY address in the rule. That would be much more useful than having an individual filter for each address because the filter needs ALL addresses in order to work.
In other words, I'd like to be able to have a single rule that filters ANY address in a list.

posted

Works, but pretty limited in terms of the filters you can set up so a lot of fraud still gets through. Please add the ability to block orders that Shopify flags as high risk eg, if there are multiple credit card attempts, high risk IP address, etc. Right now you can only block emails and addresses IP addresses that you specify, which isn't that helpful.

posted

Absolutely useless for digital products!! I have someone set up to be blocked and it let them purchase and sent them the digital product (they downloaded it), then refunded their money! What is the point in that? Uninstalling now and not impressed. Just another half-arsed app.

posted

This app doesn't work, we've set filters upon filters and none of the orders get caught. Don't waste your time.

posted

Been using this app for sometime. It does filter and cancel orders but you have to take care to configure the filters correctly. The functionality is limited, missing basic requirements such as searching the contents of the filters created. This app is needed to prevent fraud and block undesirables, but it needs to be enhanced.

posted

Is this app a joke? Come on, Shopify. You can do better than this. How often are fraudulent orders re-using the same details? In our case: NEVER. So, I could set a "filter" that would flag an order if someone used the same contact details, but it's totally useless. We need REAL RULES: e.g. deny or flag an order if shipping location is X number of miles from order location. While we're on the subject, even without this app, Shopify could do more to make super-clear when an order is suspicious--not just a little triangle with exclamation point, how about a red banner across top of order page, highlight background of order with a warning color... WE SELL GIFTS. So, how are we supposed to know that an order is fraudulent just because someone places an order to be delivered to another state, anyway? Should we call/email every single customer prior to shipment? That's a really productive use of our small-business, work-at-home-parents time, definitely. It feels like no one is really looking out for us: someone buys an item from us (that we've paid for), we ship it out, and then LATER... not only are the funds withdrawn from our account, but we're levied a $15 FINE?! Someone got our merchandise, Shopify got processing charges, a bank gets a fee, and WE GET SCREWED. What a lovely system.

posted

Works just fine filtering out carders dumb enough to repeatedly buy items from your website even after being exposed.

https://www.vapepeople.co.uk

posted

Horrible app. It definitely doesn't do enough for you and has not enough flexibility. I lost money using this app rather than it helping me. I'd highly suggest that you do this yourself than rely on this app that is poorly constructed and designed to have you actual fail more.

posted

Great app!

Male Enhancement/Sports Nutrition/Weight Loss
www.musclephenomsports.com

posted

Very helpful app for stopping all kinds of fraudulent orders. The setup can be a bit confusing and tedious, but once you get it set up correctly it really helps save you a lot of time...and time is money.

posted
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1 (888) 746 7439
support@shopify.com
help.shopify.com/manual/apps/apps-by-shopify/fraud-filter
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