Gladly: AI Customer Support
- Pricing
-
Free to install
- Rating
- 4.7 (28)
- Developer
- Gladly Inc
Featured images gallery
Resolve orders, returns, and questions automatically with AI support built for small businesses.
A simple yet powerful customer support software, built for lean teams that still want access to Gladly's best-in-class AI workflows. When customers reach out via email or chat, our AI automatically resolves orders, returns, and common questions — no agent required. When customers need a human, you step in with full context on every conversation and previous order in one unified view. Stop losing shoppers to slow response times. Gladly has everything your team (and customers) need to succeed.
- AI Resolution: AI fully resolves orders, returns, and WISMO without an agent
- AI Assist: AI gathers context and hands off to your team, reducing handle time
- Conversation History: Every email and chat in one view — no repeat explanations
- Native Email & Chat Support: Manage email and chat queries from one place
- Usage-Based Pricing: Pay only when Gladly helps your customer resolve an issue
Languages
English
Works with
- Checkout
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
- Stella Connect
- Yotpo
Categories
Channels
Real-time messaging
Automated responses
Pricing
External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more
Free trial
Free to install
for 30 days, no credit card required to sign up
Features
- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- 1 team member seat
Starter cap
$250 / month
Set your monthly limit and pay as you go. Everything in the free trial + unlimited interactions up to your spending cap.
Features
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Support
App support provided by Gladly Inc.
Resources
Developer
Launched
February 16, 2021
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