Gladly

Gladly

$150/month
Rating (4.7)
Reviews
Developer

About this app

Launched

February 16, 2021

Languages

English

Works with

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Gladly helps ecommerce brands transform their customer service to grow customer loyalty.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.

Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly. more
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Pricing

External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more

Hero Pricing

$150 / month

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

Hero Pricing

$150 / month

  • Packages start at $1500/month for up to 10 seats
  • Includes all channels (email, chat, telephony, SMS, social) out-of-the-box

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

27 reviews

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
May 25, 2022

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
United States
8 months using the app
February 25, 2022

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
United States
7 months using the app
June 27, 2022

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
United States
5 months using the app
February 15, 2022

We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!

DÔEN
United States
5 months using the app
May 27, 2022

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
United States
5 months using the app

About this app

Launched

February 16, 2021

Languages

English

Works with

Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, Postscript

Built by Gladly Inc

About Gladly Inc

4.7 average rating

3 years building apps for the Shopify App Store

60 29th St., #125, San Francisco, CA, 94110, US

Support

Send a message

app-listing@gladly.com

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