Gladly: AI Shopping Assistant
- Pricing
-
Free plan available
- Rating
- 4.7 (29)
- Developer
- Gladly Inc
Featured images gallery
Help shoppers find and buy the right product in chat, with AI that remembers them after the sale.
Gladly is an AI shopping assistant that helps shoppers find the right product, compare options, and check out without leaving the chat. Gladly remembers every conversation, so when a shopper asks about an order or comes back months later, it already knows what they bought and what they like. It connects to your Shopify catalog and orders, handles post-purchase questions like order status and returns, and brings in your team with full context when a person needs to step in.
- Product discovery: Recommends the right products from your catalog in chat
- Compare options: Answers product questions, compares items, synthesizes reviews
- Buy in chat: Shoppers add to cart and check out without leaving the conversation
- Remembers every shopper: Past purchases and preferences carry into every chat
- After the sale: Handles orders and returns, then hands off with full context
Languages
English
Works with
- Checkout
- 50+ Integrations
- Attentive
- Klaviyo
- Postscript
- Stella Connect
- Yotpo
Categories
Channels
Real-time messaging
Automated responses
Pricing
Choose the plan that best fits your business.
External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more
Free plan
Free
Features
- 100 AI interactions to test out
- AI agent for chat & email
- Shopify product recommendations
- Integrates with Shopify, Klaviyo & more
- 1 team member seat
Starter cap
$250 / month
Set your monthly limit and pay as you go. Everything in the free trial + unlimited interactions up to your spending cap.
Features
- $1.50 per AI Resolution
- $0.25 per AI Assist
- $120/mo per team member
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (29)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Thanks for sharing! We've received similar feedback over the last few months, which is why we just launched a version of Gladly built specifically for smaller businesses. It's completely free for 30 days and you only pay when Gladly resolves a customer issue after that. Thank you again for the review!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
Support
App support provided by Gladly Inc.
Resources
Developer
Launched
February 16, 2021
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