Gladly
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About this app
Launched
February 16, 2021
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
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A single, ticket-free view of a customer's lifelong history with your brand.
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All communication channels threaded into a single stream organized by time.
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Personalized self-service based on everything you know about your customer.
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Cut costs and complexity with a single platform including voice.
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Match customers to agents based on real-time history, situation, or skills.
Pricing
External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more
Hero Pricing
$150/month
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150/month
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
27 reviews
I really love that all channels are available in one platform as well as the history of communication for each customer in one thread. That makes it so much easier for us to look into different issues and see customer behavior, interactions, and notes. The Gladly support team is also very quick and responsive to any issues that come up. Some feedback I have is that it would be nice if forwarding was also available for social DM’s, if agent reporting was able to be broken down by channel and average (for example, emails/hr), if a Create Order action was available in Gladly, partial refunds were an option in Gladly, and if people matching was available for calls. But overall, Gladly has been great and we're confident more improvements will be made over time. Our team is loving it so far!
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.
About this app
Launched
February 16, 2021
Languages
English
Categories
Chat , Support ticket managementIntegrates with
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptBuilt by Gladly Inc
Support
Send a messageapp-listing@gladly.com
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