Gladly.com
People-centered customer service platform for eCommerce brands
App highlights
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Speed tested: no impact to your online store
Key values section
Meet customers everywhere
All customer service channels are natively built-in and unified into a single thread for seamless agent-customer interactions.
Transform agents into heroes
Empower CX agents to be wildly productive with a modern and intuitive UI, robust single view of the customer, and advanced routing.
Grow without friction
Scale faster with quick CX agent onboarding, self-service automation, real-time insights, and unlimited agent and integration capabilities.
Gladly.com
Launch date
Integrates with
- Stella Connect
- Klaviyo
- Thankful
- Attentive
- Yotpo
- Postscript
Gladly.com
Launch date
Integrates with
- Stella Connect
- Klaviyo
- Thankful
- Attentive
- Yotpo
- Postscript
Pricing 14-day free trial
See all pricing optionsExternal charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Standard Pricing
$150/month
* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.
Reviews
The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Super Coffee
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
Because Market
Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.
MaryRuth Organics
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
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