Gladly: AI‑Powered CX Platform
- Pricing
-
Free to install
- Rating
- 4.8 (27)
- Developer
- Gladly Inc
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Customer experience that’s both radically efficient and radically personal.
B2C brands shouldn't have to choose between affordable efficiency and genuine care. Gladly eliminates that trade-off with Customer AI at its core – intelligence that powers personal, contextual support at scale. Every conversation continues seamlessly across channels with full order context, while AI handles the routine work, freeing your team to focus on the moments that matter most. It's how you compete on experience without enterprise overhead.
- One conversation, every channel—no tickets, no toggling
- Manage orders, refunds, and discounts in Gladly, no Shopify admin needed
- Use AI to process refunds and returns with Shopify and brand insights
- Use Shopify data to personalize support and automatically identify VIP customers
- Track revenue impact by connecting support interactions to actual sales data
Languages
English
Works with
- Checkout
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
Pricing
External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more
Free to install
All charges are billed in USD. See all pricing options
Reviews (27)
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Support
App support provided by Gladly Inc.
Resources
Developer
Launched
February 16, 2021
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