Gladly
Featured images gallery
About this app
Launched
February 16, 2021
Languages
English
Categories
Chat , Support ticket managementWorks with
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptGladly helps ecommerce brands transform their customer service to grow customer loyalty.
Gladly is the only customer service platform built around people, not tickets. Our platform helps commerce brands understand who their customer is and matches them to the right agent. With everything built-in – voice, email, SMS, chat, social messaging, self-service – Gladly works as one, lifelong conversation stream. Agents become brand heroes with no time wasted on channel switching and no missed conversation history. That's why the world's most loved brands choose Gladly.
-
A single, ticket-free view of a customer's lifelong history with your brand.
-
All communication channels threaded into a single stream organized by time.
-
Personalized self-service based on everything you know about your customer.
-
Cut costs and complexity with a single platform including voice.
-
Match customers to agents based on real-time history, situation, or skills.
Pricing
External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more
Hero Pricing
$150/month
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
Hero Pricing
$150/month
- Packages start at $1500/month for up to 10 seats
- Includes all channels (email, chat, telephony, SMS, social) out-of-the-box
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options
27 reviews
We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.
We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.
Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.
We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!
Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!
About this app
Launched
February 16, 2021
Languages
English
Categories
Chat , Support ticket managementWorks with
Stella Connect, Klaviyo, Thankful, Attentive, Yotpo, PostscriptBuilt by Gladly Inc
About Gladly Inc
4.7 average rating
3 years building apps for the Shopify App Store
60 29th St., #125, San Francisco, CA, 94110, US
Support
Send a messageapp-listing@gladly.com
More apps like this
