Gladly: CX AI built for LTV
- Pricing
-
$120/year
- Rating
- 4.7 (28)
- Developer
- Gladly Inc
Featured images gallery
The only CX AI built to engage customers, not deflect them, and grow customer lifetime value.
Gladly helps retailers turn every conversation into a long-lasting relationship. AI fully resolves returns, refunds, and order questions using your store data, engaging customers rather than deflecting them. It answers product questions and recommends items to drive revenue. Agents see one lifelong conversation across voice, email, chat, SMS, and social with complete order history. No tickets. No repeat explanations. Just real connections that build loyalty.
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
Languages
English
Works with
- Checkout
- Stella Connect
- Klaviyo
- Attentive
- Yotpo
- Postscript
- 50+ Integrations
Categories
Channels
Real-time messaging
Automated responses
Pricing
External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more
SMB Starting Plan
$120 / year
Average $.065 per resolution
- $120/agent flat pricing with no add-ons
- Voice, email, chat, SMS, social included
- AI Automation
All charges are billed in USD. See all pricing options
Reviews (28)
Gladly is a great app and a vast improvement over the previous one we were using that begins with a G and ends with an S. The only reason for 4 rather than 5 stars is that we are a small team and Gladly is primarily designed for large / enterprise companies. We've made it work and are happy, but if you're a small team just keep that in mind, it takes some weeding through the irrelevant enterprise level features to get it optimized.
Great app and connection with Shopify. We love the quick actions and the imagery and details that flow through to Gladly to help our CX team handle inquiries even quicker!
We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.
Update January 2026 - We've recently deployed Gladly AI across Chat, SMS, Email and Voice and we are very impressed with our resolution rates as well as the ease of AI management within the Gladly toolset.
Definitely recommended if you are looking for a human approach to AI / Automation.
Support
App support provided by Gladly Inc.
Resources
Developer
Launched
February 16, 2021
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