Recenze (27)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 78 % hodnocení s 5 hvězdami
  • 15 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 4 % hodnocení s 1 hvězdami
26. leden 2022

We're fans of Gladly from the technical demo to our implementation to post-launch support. Gladly is helping us treat customers like how we want to be treated - not like a ticket or case number. And our customer service team quickly adapted and became fans too - the key to our success with Gladly.

Kellé
Spojené státy
Doba používání aplikace: 3 měsíci
7. červen 2022

This is the best customer service platform out there, so easy to onboard and the "conversation" structure with customers really helps agents offer the best customer service experience. And none of those annoying tickets.

TA3SWIM
Spojené státy
Doba používání aplikace: 3 měsíci
18. únor 2022

Our team really enjoys the conversation design of the CRM. Gladly is very open to feedback and very responsive to our support requests. We are excited to see new integrations happening and to be a part of those innovations. We believe as Gladly continues to grow and develop it will have a great positive impact on our company as we scale.

Rhone
Spojené státy
Doba používání aplikace: Více než 2 roky
22. červen 2022

Gladly allows us to give our customers the best experience possible while providing a system that is easy-to-use for agents and thoughtfully built. We have had a great experience with Gladly and want to give a huge shout-out to Melissa, our Customer Success Manager, for making our for journey better than we could have imagined. From launch to maintenance to optimization and planning, we have been very happy with our results and Gladly's continued support.

Because Market
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Datum úprav: 22. září 2021

We love where this is headed! There could be more actions included (like cancel, duplicate, partial refund). The only functionality at this point is refund, and it's only for a full refund. It would be helpful to provide partial refunds, too. The recently added discount code function would be a huge win for us but there is a current bug adding an additional space to the code that makes the code impossible for our customers to use. Additionally, order notes was recently made visible. For us, this is not an advancement as those notes print on the order's packing slip. We utilize the order and customer timelines, and having those available within Gladly would be far more beneficial. We're confident this will eventually be included :)

Groove Life
Spojené státy
Doba používání aplikace: Asi 3 roky
Vývojář Gladly Inc odpověděl 24. září 2021

Hi there! Thank you for this feedback, we appreciate you taking the time to share it with us. Quick tip - when copying/pasting a discount code, make sure to check for extra spaces at the beginning and end of the code. We see this happening from time to time, and we'll definitely look into how we can make this more error-proof and user friendly. We'd love to connect with you to discuss some of the other items you mentioned in more detail. If you're up for spending a little time with us, please reach out to you CSM or Gladly Support and we will coordinate a meeting. Thanks for helping to make Gladly better!

27. duben 2022

The integration was seamless, and the usability requires zero training. The additional visibility has allowed our team to be even more agile in our day to day.

L'ange Hair
Spojené státy
Doba používání aplikace: Asi měsícem
27. duben 2022

Gladly has positively changed how we are able to delight our customers by providing a one stop shop tool that is easy to use and geared towards providing an efficient and elevated interaction between agents and customers.

Rothy's
Spojené státy
Doba používání aplikace: 22 dny
15. červen 2022

We just converted to Gladly and it was a very easy process to get the CRM set up and running. Highly recommended if you are in the market to streamline your customer service. All communication channels in one place, no tickets, just conversations. Agent adoption has been quickly and painless.

MaryRuth Organics
Spojené státy
Doba používání aplikace: 21 dny
28. únor 2022

User friendly interface, amazing support team, and customer profiles log all forms of contact (email, phone, SMS, live chat) and order history, making it easy to review previous conversations and purchases in real time. Switching over to Gladly was a game changer and we’re so excited about the integration!

Rowing Blazers
Spojené státy
Doba používání aplikace: 19 dny
28. únor 2022

Gladly's Shopify integration is easy to manage and saves our customer care agents time by seamlessly transferring information they need to quickly and accurately provide service.

tentree CA
Kanada
Doba používání aplikace: 17 dny