Gladly

Gladly

Pricing
From $180/month
Rating
4.6 (27)
Developer
Gladly Inc

Gladly was built for B2C leaders who refuse to compromise on operational efficiency or experience.

With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection.

With Gladly, every conversation feels uniquely tailored and instantly responsive, emotionally intelligent and operationally precise, deeply personal and effortlessly scalable. At the heart of our simply powerful platform is Gladly Customer AI —uniquely designed to maintain a single, continuous conversation across all channels while striking the perfect balance of technology and human connection. more
  • A single, ticket-free view of a customer's lifelong history with your brand.
  • All communication channels threaded into a single stream organized by time.
  • Personalized self-service based on everything you know about your customer.
  • Cut costs and complexity with a single platform including voice.
  • Match customers to agents based on real-time history, situation, or skills.

Languages

English

Works with

  • Checkout
  • Stella Connect
  • Klaviyo
  • Attentive
  • Yotpo
  • Postscript

Pricing

External charges may be billed by Gladly Inc separately from your Shopify invoice. Learn more

Hero Pricing

$180 / month

  • Multichannel Communications
  • 1 convo history - all channels
  • Knowledge base
  • Real-time reporting
  • Integrations OOTB

Superhero Package

$210 / month

  • Everything in Hero Package plus:
  • Custom reporting
  • Premium support

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (27)

Overall rating
4.6
Counts per rating level
  • 78% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 4% of ratings are 1 stars
May 25, 2022

We love Gladly here at Chirp, we are particular in love with the KPI metric and the amount of information it brings. Thank you Katie for the support and guiding us through our first few months using Gladly.

Chirp™
United States
8 months using the app
February 25, 2022

We don't use all of the features, so can't speak to the integration as a whole, but we have really enjoyed how much easier Gladly has made it to see all of our Shopify data within individual customer conversations.

Nugget
United States
7 months using the app
June 27, 2022

Gladly has easily revolutionized how customer support is handled and the result is a prime experience for the customer. Having a timeline view and moving away from "tickets" has been a game-changer for us. The customer is at the forefront of incoming responses and easily prevents duplicate responses when customers reach out through different channels.

Super Coffee
United States
5 months using the app
February 15, 2022

We switched from a different CX program to Gladly just about 4 months ago and it has been a game changer. Our productivity has increased and our response time has decreased which are two big wins for our Customer Care!

DÔEN
United States
5 months using the app
May 27, 2022

Completely transformed and streamlined our client care team. The way that agents can seamlessly switch between contact channels is very efficient. The implementation process is very thorough and the offerings can be tailored to match needs. We will be able to grow with gladly for a very long time!

FoundRae
United States
5 months using the app

Support

App support provided by Gladly Inc.

Developer

Gladly Inc

60 29th St., #125, San Francisco, CA, 94110, US

Launched

February 16, 2021

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