Google Shopping Autopilot

Thank you for taking the time to leave a review and share your experience with our app. We sincerely apologize for any confusion or inconvenience you experienced. We understand that our service did not meet your expectations, and we are committed to learn from this and improve.

Firstly, we would like to clarify that our app does involve a setup process that involves synchronizing your product feed with Google Merchant Centre and setting up a Google ad account. This process typically takes 4-7 days, but in some cases, as with yours, it can take longer due to Google's approval process. In your case, our system reports that you installed the app on January 6th and the approval was completed on the 21st of February, after which we started promoting your products. We regret any lack of communication during this time and are working to improve our updates to users regarding this process going forward.

In terms of generating orders, we would like to emphasize that there are many factors that can influence the outcome. Despite generating +10,000s impressions and 100s of clicks for your store, we sadly did not see any conversions into paying orders through March. This could be influenced by various factors such as the types of products being sold, the market demand, and on-site conversion rates. As we highlight with our app, we take on the ad spend risk and unfortunately, in this case, the campaign did not result in sales.

We recognize that situations like this can be frustrating and we genuinely empathize with your experience. We want to assure you that continuous improvement of our app and strengthening our communication with users is at the heart of our operations. In line with this, we are diligently working on new features that will offer more detailed insights into the system's status for our merchants.

It's crucial to highlight that despite the time your store spent integrated with our app, you were not charged any fees. We operate on a performance basis, meaning we absorbed the ad spend, bearing the risk without passing any cost to you. Although this resulted in a loss on our part, our goal is to ensure that our merchants feel confident and see value in our service. We are steadfast in our commitment to enhance our offerings and deliver a more satisfying experience to all our users.

Again, we are sorry for any disappointment caused and we appreciate your feedback as it helps us make necessary improvements. We're committed to delivering a better experience for all our users in the future.

Best Regards,
Adam & The Order Legend Team

Thank you for taking the time to leave a review and share your experience with our app. We are genuinely sorry to hear that your experience did not meet your expectations and we appreciate your patience during a time of transition within our team.

When you installed our app on October 7th, 2022, we did our utmost to deliver value for your store. We promoted your products from November until the uninstall date in February, generating over a million impressions, 10,000+ clicks, and over 275 orders during this period. We're glad to see that our app was able to contribute to your business in this way.

However, we understand that you faced difficulties with another store you own, where our app, unfortunately, didn't perform as expected. We must clarify that while we strive for success in every case, there are numerous external factors such as search demand and onsite conversion rates that are outside of our control. Despite this, we take on the ad spend risk for every store to give each merchant the best chance of success possible.

During the time period you mentioned, our team was going through some organizational changes that unfortunately impacted our customer service and support. We sincerely apologize if you felt neglected or unappreciated during this transition. We value every single one of our customers and are constantly working to improve our communication and service.

We also made some necessary improvements to our billing system during this period, which may have added to the disruption. We recognize how crucial consistent and helpful support is for our users and we're committed to learning from this experience to improve our services.

We deeply regret that your experience with us fell short of your expectations.

Thank you again for your feedback. It helps us understand where we need to improve, and we assure you we are working hard to provide a better experience for all our users in the future.

Best Regards,
Adam & The Order Legend Team

Thank you for taking the time to provide us with your feedback. We deeply regret to hear about your dissatisfaction and the issues you experienced with our app.

When you used our app for this store, we did our best to deliver value. We were able to generate 17 orders for your store, but unfortunately, due to various external factors beyond our control such as search demand and onsite conversion rates, we couldn't sustain the performance to a profitable level. In these scenarios, we bear the ad spend risk, which, in this case, led to a loss on our side.

We're truly sorry to hear about the technical issues you encountered and the frustration with the double charges. We had some necessary improvements to our billing system during this period which might have caused some disruptions. Your concerns are of utmost importance to us and we assure you that we're addressing them.

We also understand the impact of the departure of your account manager, who you mention was fantastic. Our team went through some changes during that period, which unfortunately affected our level of service. We apologize for any inconvenience this may have caused and want to assure you that we are dedicated to maintaining a high level of customer service.

Your feedback is invaluable and we take it very seriously. Our mission is to help our merchants succeed and we regret that we fell short in your case. We understand how important a customer-oriented approach is and we're committed to making improvements in this area.

Once again, we apologize for any disappointment caused and thank you again for your feedback. We're committed to learning from these experiences and continuously working to improve our app and our service.

Best Regards,
Adam & The Order Legend Team