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The customer service is top notch! I highly recommend this app to help move your business forward! Fast reply and very helpful service!
This app is great. The best thing that I liked about them was that the support system is really great. They can solve the issue as soon as you message them and give you right solutions. I recommend this app to everyone who wants to level up their game in their campaigns
Sohil is extremely helpful and supportive, even going the extra mile to assist with apps not connected properly yo Simprosys, that's much appreciated.
I work in the very early hours of the morning and the service is always available, no waiting for support for a long time, or during working hours, its available when I need it and its really quick and very helpful. I would highly recommend this app.
Thank you again
The best customer support ever! They are wonderful and the app is fantastic! Keep going like that guys, you are awesome!!
The best app ever and their support is just awesome, if you have any problem they'll be always there for you to help you and assist you until you fix your problem
the support team is very helpful and answer very quicky. lot of video tutorials that are very helpful
Excellent app for export and manage products listing.
They have a very good customer service, quick and kind.
I recommend it
WORST APP EVER - i dont understand how this app still active on Shopify after making many stores lost their Google Feed in Merchant Center. Some accounts even banned from Google Ads. Once you are pausing your subscription or uninstalling the app Symprosys will delete your Google Feed to thank you for using their app. DONT INSTALL THIS APP or it will takes controle of your Shopify Store Google Channel without your agreement then you will have to restart from zero! Lost a lot of TIME and MONEY
Dear Merchant,
We are sorry to hear that you had a bad experience with our app. We always strive to provide the best service and support to our customers. However, we would like to clarify some points that you have raised in your review.
First, our app does not delete your Google Feed or take control of your Shopify Store Google Channel without your agreement. When you install our app, you grant us permission to manage your Google Merchant Center account using Content API. This is necessary for the app to create and update your product feed according to Google's requirements and best practices. You can always revoke this permission at any time from your Google account settings.
Second, when you uninstall our app, we do not delete your product feed from your Google Merchant Center account. We only stop updating it with the latest information from your Shopify store. This means that your product feed may become outdated or inaccurate over time, which can affect your Google Shopping performance and compliance. You can always reinstall our app to submit the most updated and optimized product feed for your store.
Third, when you pause our app, we remove your product feed from your Google Merchant Center account, which was submitted by our app, to prevent any potential product disapproval that could escalate to an account-level issue if not addressed promptly. You can always reactivate our app to resubmit the most updated product feed for your store to your Google Merchant Center.
Moreover, we informed you about the feed removal on the live chat when you expressed your intention to pause your app subscription. We also offered to resubmit the feed for you if you reactivated the app and we suggested a Google Meet call to assist you with that process. Below are the links for the screenshots for your reference:
https://drive.google.com/file/d/1r6XMItLKA1lqXgwBPP0AScBIqqRe63vp/view?usp=drive_link
https://drive.google.com/file/d/14r67Deum667XQsspMXCwKE3saLF9TNO_/view?usp=drive_link
However, you declined our offer and instead posted a negative review about our app. We regret that you did not take advantage of our support and we hope you reconsider your decision.
Fourth, we are not responsible for any Google Merchant Center or Google Ads account suspensions or bans that may occur due to violations of Google's policies or guidelines. We only help you create and manage your product feed or help create PMax campaigns in your Google Ads Account. But you are solely responsible for following Google's rules and regulations when advertising your products on Google Shopping.
We hope this clarifies some of the issues that you have encountered with our app.
We apologize for any inconvenience or frustration that this may have caused you. We value your feedback and we are always working to improve our app and service.
If you have any questions or concerns, please feel free to contact us at support@simprosys.com.
We would love to help you resolve any problems and get the most out of our app. Thank you for choosing Simprosys Google Shopping Feed App.
Thanks,
Milan Vaghela
Product Lead - Simprosys InfoMedia
Fast, simple and easy to use. I dont know a lot about the feeds and making them work so this helps us. the support has also been fast and helpful.
I have a few websites and use this app for all of them, ive never had to use support until today And the support was absolutely OUTSTANDING! i spent an hour with them. 100% recommend them!