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4 Kasım 2024

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is:
do not use Shopify geolocation app popup
your micro data has issues and they every time fix it and still the issue exists.
they want us to override all Shopify market conversion prices from automatic to manual.

every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

ChandeliersDecor.com
Birleşik Krallık
Uygulamayı kullanma süresi:9 ay
4 Kasım 2024

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is:
do not use Shopify geolocation app popup
your micro data has issues and they every time fix it and still the issue exists.
they want us to override all Shopify market conversion prices from automatic to manual.

every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

GraffitiWallArt
Birleşik Krallık
Uygulamayı kullanma süresi:9 ay
4 Kasım 2024

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is:
do not use Shopify geolocation app popup
your micro data has issues and they every time fix it and still the issue exists.
they want us to override all Shopify market conversion prices from automatic to manual.

every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

BabiesDecor
Birleşik Krallık
Uygulamayı kullanma süresi:8 ay
4 Kasım 2024

The app has been giving us consecutive issues with price mismatch issues over almost a year, every time we contact the common things they says is:
do not use Shopify geolocation app popup
your micro data has issues and they every time fix it and still the issue exists.
they want us to override all Shopify market conversion prices from automatic to manual.

every single thing is done every time and the issue keeps on appearing the problem with them is there senior management is just not bothered and they put everything over to the juniors who just have basic know how or they are just not bothered at all. every single website we have is same issues, I would not recommend them at all although we are stuck with them and cannot switch as of now as its too much of a work for now. Typical problem with Indian companies the moment they become big everything goes to junior staff who is not bothered I wont say not capable they are just non serious.

ChandelierDecor
Birleşik Krallık
Uygulamayı kullanma süresi:4 ay
7 Kasım 2024

Support doesn't answer emails promptly, and they are only not available during normal business hours if you live in the United States. So getting help when you need is difficult unless you wanna be up at 1 or 2 AM in the morning to match their Indian Standard Time. This is not acceptable for a business that serves an American public.

Attitude Fashion
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:10 ay
12 Ağustos 2024

avoid at all costs. support is horrific. the app doesn't work.
We have been struggling with this App. Out of Stock items continue to show up in paid Ads. We want product to be able to be purchased-even if out of stock-but not have the items advertised so we pay for Clicks. THIS APP DOES NOT ALLOW THIS! Support is horrific...long delays to respond....zoom calls are a complete waste of time as you can't understand a word that is said. Stay away from this App.

EarthieModern
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:4 yıldan fazla
1 Ekim 2024

there online chat system never works. they replied your email after 4 days. very unprofessional. i recommended to all never use it. Now i will try to find other app.

ALL KILTS SPORTS
Pakistan
Uygulamayı kullanma süresi:4 gün
Simprosys InfoMedia yanıt 12 Ekim 2024

Thanks for bringing this point forward.

If you look at the app store listing, we don't promise chat support. We provide Chat support only when our team is relatively free from pending tickets.

Regarding response time, we have responded to you within a timely manner. But seems your inbox was not working. That might have been another reason your emails were not reaching to us too.

Hope you can understand.

19 Kasım 2024 tarihinde düzenlendi

TERRIBLE support, to sum it up in two words: slow and incompetent

F&P CRASH SRLS
İtalya
Uygulamayı kullanma süresi:1 yıldan fazla
26 Ağustos 2024

Installed and set up my ad account through this app and it was immediately banned, be VERY CAREFUL with this app

Glorious Paintings
Birleşik Krallık
Uygulamayı kullanma süresi:Yaklaşık 2 ay
11 Ekim 2024

I installed and set up my ad account through this app, and the next day my products in google merchant center and goole ads got banned and I needed to go thru all the verification processes of my business, and google keep rejecting

Vita Grow Brush
Amerika Birleşik Devletleri
Uygulamayı kullanma süresi:Yaklaşık 16 saat
Simprosys InfoMedia yanıt 12 Ekim 2024

Dear Friend,

We can understand how frustrating it can be to fulfil the legal aspect of your relationship with Google.

We are just facilitating the technical part of the process. When you create Google Ads through our interface it just makes life easy. At the same time, it does not provide any kind of immunity against legal requirements.

It is often required by the law of the land to verify every advertiser profile to ensure the advertising ecosystem remains healthy.

Hope you can understand.
Thanks.