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Transform your store customer experience with Gravio, the intelligent AI-powered customer
Gravio is an AI-powered Chatbot & Live Chat built for Shopify, designed to automate customer support using your Knowledge Base and internal documentation. The AI learns from FAQs, help center articles, policies, guides, product data, and order information to deliver accurate, context-aware, multilingual responses. Gravio reduces repetitive tickets, improves response speed, and helps merchants scale customer support efficiently without increasing support staff.
- Knowledge Base–Powered AI Chatbot trained on FAQs and documentation
- Context-Aware Conversations using products, orders, and chat history
- Multilingual AI Support with automatic language detection
- AI + Live Chat Hybrid for seamless human handoff
- Deep Shopify Integration with products, orders, and discounts
Languages
English
Works with
- Checkout
- Shopify Admin
- helpdesk
- knowledge base
- documentation
- AI chatbot help desk
- ecomposer
- AI self-help
Categories
Real-time messaging
Automated responses
Customization
Pricing
Starter
Free
Features
- 20 conversations
- Product agent
- Info agent
- Faqs
Small Business
$19 / month
or $190/year and save 17%
Features
- 100 conversations
- Product agent
- Info agent
- Discount
- Faqs
Business
$59 / month
or $590/year and save 17%
Features
- 500 conversations
- Product agent
- Customer info agent
- Discount agent
- Order agent
- Trigger Agent - Smart Re-engagement
- Help desk
Enterprise
$139 / month
or $1,390/year and save 17%
Features
- All In Business plan
- 1000 conversations
All charges are billed in USD. Recurring and usage-based charges are billed every 30 days.
Reviews (10)
- 100% of ratings are 5 stars
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0% of ratings are 4 stars
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0% of ratings are 3 stars
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0% of ratings are 2 stars
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0% of ratings are 1 stars
Its ability to recommend products, assist customers in comparing items, and even help find discounts is impressive. Combining AI suggestions with live chat in a single app makes it extremely convenient for enhancing the customer experience. The AI chatbot seems incredibly smart and useful!
The chatbot works smoothly and responds quickly. It can remind customers about their cart when they return to the website, which helps increase upsell opportunities. It also allows customers to track their order status directly in chat, saving a lot of time for the CS team. Simple, efficient, and very practical.
Gravio is a fantastic AI chatbot and live chat app! Setup was super easy, and it started handling customer questions right away. It’s helped me save time and improve customer satisfaction. Highly recommend for any store looking to boost support with AI!
Support
App support provided by Gravio.
Data access
This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .
View personal data:
Customers, store owner
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Customers
Name, email address, phone number, physical address, geolocation, IP address, browser and operating system
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Store owner
Name, email address, phone number, physical address
View and edit store data:
Customers, products, orders, discounts, Shopify Functions, Online Store, Shopify admin
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Edit customers
Customer data
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Edit products
Inventory, products, product listings, collections
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Edit orders
All order details, assigned fulfillment, draft orders, merchant managed fulfillment, returns, shipping information, third-party fulfillment
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Edit discounts
Discount codes and promotions
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View Shopify Functions
Delivery customizations
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Edit Online Store
Metaobject definitions, metaobjects, theme
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Edit Shopify admin
Files, legal policies
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Edit other data
Locales, locations, Shopify Markets settings, translations, selling plans
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