Grid & Pixel Email‑SMS‑Popups
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Reviews (196)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a time‑saving “game changer” for small and solo teams, handling email/SMS marketing, flows, and campaigns so they can focus elsewhere. Many report strong ROI, better conversions, click‑throughs, and deliverability, plus lower Klaviyo costs. They like the smooth Shopify/Klaviyo integration, clean on‑brand creative, AI‑driven optimization, done‑for‑you campaigns and funnels, intuitive interface, and responsive, collaborative support—often calling it a must‑have marketing extension.
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Very streamlined managed service! Sheila and team are amazing at what they do. They have helped improve our deliverability, re-engage our customers, encourage new sign ups, and increase revenue.
This app is so worth it! As a small team, it was impossible for us to do everything, so bringing on Grid and Pixel was the best decision for us to continually engage our customer and grow our email revenue. Sheila and team are amazing!
Grid & Pixel's 'Autopilot' ran our Klaviyo account Mar-Oct 2026. Their own Mar 2026 suppression recommendation was never executed, driving ~$500 in avoidable Klaviyo charges. Templates they shipped carried unresolved PROMOCODE placeholders across 1,292 of 1,965 sends; our Jul 31 questions were never answered. A $149 charge posted after cancellation was demanded. A Partner Conduct complaint has also been lodged with Klaviyo. We demanded a $1,543 refund; only the $149 has been refunded. I will remove this review once the damages are remedied.
Hi Carlo,
Thank you for sharing your feedback. We're sorry your experience with Grid & Pixel did not meet your expectations.
We take customer concerns very seriously and have worked with you directly to resolve this matter. We've issued the full amount requested, $1,543, plus any other Grid & Pixel charges incurred during the 11 months we worked together.
At Grid & Pixel, our goal is to help merchants grow their businesses through effective email marketing and reliable support. We're always listening to feedback and improving our technology and services to deliver the best possible experience for our customers. We appreciate the opportunity to have worked with you and wish you and your business continued success.
We had a great experience working with Grid & Pixel across multiple brands. They were excellent from the beginning and honestly just kept getting better over time. They really took the time to learn our businesses, understand our customers, and develop phenomenal email campaigns that reflected each brand's personality.
They also managed our Klaviyo flows and automations, and we were extremely happy with the quality of their work. The entire team was knowledgeable, responsive, and genuinely cared about getting things right.
If you're a Shopify merchant who doesn't have the time or expertise to manage your own email marketing, I would absolutely recommend hiring Grid & Pixel. They know what they're doing, and they're a pleasure to work with. Five stars from us!
I can say my short experience with Grid & Pixel has exceeded my expectations! I was initially skeptical because I’ve tried similar automated marketing services before, and they were a waste of time, energy, and money.
What has stood out is the care the team takes to understand my brand. The templates are polished, but I wanted a more distinctive look. Sheila has been exceptional at understanding my vision and translating it into thoughtful designs for my emails, flows and SMS.
My brand has not sent out marketing emails in over a year and In just two months, Grid & Pixel has helped generate thousands in sales. I’m grateful for the results and feel the service has been a worthwhile investment. The process involves more collaboration than I expected from an automated service, but the strong return has made that effort worthwhile.
Can’t wait to continue and hope anyone out there gives them a try. Thank you again, Sheila! You’re a rockystar!
I have been working with Grid and Pixel now for several months and they are very responsive to my feedback in tweaking campaigns and the pursuit to get more sales.
Speaking of value, they are a great value for what you get. Good communication and their responses indicate they really know their craft.
We have been working with Grid and Pixel for about 3 months and have been very happy with both the ROI as well as the attention to our needs. They have greatly improved our email account health and have brought in fresh ideas. It is great working directly with people that listen to us regarding the direction of our campaigns.
Been working with them for almost 6 months now. Great campaigns and email flows, edits made quickly, campaigns made quickly and most importantly great results from them! Such an affordable way to get all your email marketing delegated I am only disappointed I didn’t know about them sooner!
As a small eCommerce business, services like those provided by Grid & Pixel are invaluable. They have been wonderful to work with. They set up our email flows, managed our subscriber list, and delivered interesting emails to our customer base. I have also been very impressed with the support we've received. They answer every question within 24 hours and go out of their way to help.
The Grid & Pixel team put in real time understanding my brand before touching anything. Sheila and John have been responsive and thoughtful throughout, and the email flows they built are doing meaningful work in the background of my small DTC business. When changes happen in my business, they work with me to update my flows and campaigns. Genuine partners, not a set it and forget it app running blind.
