Grid & Pixel Email‑SMS‑Popups

We had a great experience working with Grid & Pixel across multiple brands. They were excellent from the beginning and honestly just kept getting better over time. They really took the time to learn our businesses, understand our customers, and develop phenomenal email campaigns that reflected each brand's personality.

They also managed our Klaviyo flows and automations, and we were extremely happy with the quality of their work. The entire team was knowledgeable, responsive, and genuinely cared about getting things right.

If you're a Shopify merchant who doesn't have the time or expertise to manage your own email marketing, I would absolutely recommend hiring Grid & Pixel. They know what they're doing, and they're a pleasure to work with. Five stars from us!

I can say my short experience with Grid & Pixel has exceeded my expectations! I was initially skeptical because I’ve tried similar automated marketing services before, and they were a waste of time, energy, and money.

What has stood out is the care the team takes to understand my brand. The templates are polished, but I wanted a more distinctive look. Sheila has been exceptional at understanding my vision and translating it into thoughtful designs for my emails, flows and SMS.

My brand has not sent out marketing emails in over a year and In just two months, Grid & Pixel has helped generate thousands in sales. I’m grateful for the results and feel the service has been a worthwhile investment. The process involves more collaboration than I expected from an automated service, but the strong return has made that effort worthwhile.

Can’t wait to continue and hope anyone out there gives them a try. Thank you again, Sheila! You’re a rockystar!

I have been working with Grid and Pixel now for several months and they are very responsive to my feedback in tweaking campaigns and the pursuit to get more sales.

Speaking of value, they are a great value for what you get. Good communication and their responses indicate they really know their craft.

We have been working with Grid and Pixel for about 3 months and have been very happy with both the ROI as well as the attention to our needs. They have greatly improved our email account health and have brought in fresh ideas. It is great working directly with people that listen to us regarding the direction of our campaigns.

Been working with them for almost 6 months now. Great campaigns and email flows, edits made quickly, campaigns made quickly and most importantly great results from them! Such an affordable way to get all your email marketing delegated I am only disappointed I didn’t know about them sooner!

As a small eCommerce business, services like those provided by Grid & Pixel are invaluable. They have been wonderful to work with. They set up our email flows, managed our subscriber list, and delivered interesting emails to our customer base. I have also been very impressed with the support we've received. They answer every question within 24 hours and go out of their way to help.

The Grid & Pixel team put in real time understanding my brand before touching anything. Sheila and John have been responsive and thoughtful throughout, and the email flows they built are doing meaningful work in the background of my small DTC business. When changes happen in my business, they work with me to update my flows and campaigns. Genuine partners, not a set it and forget it app running blind.

Edit: The team reached out after my review and made an honorable effort to make things right. The review stands because this is what happened, but I will add to it that I admire the way they handled my criticism.

Anything they build breaks when you deactivate the app due to their AI slop code and hard-coded assets being hosted on their servers. AI generated images, copy, headlines never followed the very simple company guidelines (for example, our style guide requires no exclamation points or emojis but every email included both, despite us contacting support multiple times.

I never would have used this as a temporary solution if I knew I'd be locked in until I found and replaced everything they built - it took three months of work for the team to get us off this app.

My experience was phenomenal. Grid + Pixel took the time to listen to exactly what I needed and adjust the email flows and campaigns accordingly.
They also encouraged me to add SMS marketing (which I did) and it's been a game changer, especially for the abandoned cart flow.

I asked customer service multiple times to pause the account because it wasn’t what I was thinking it was. They kept putting it off until I was charged and then they showed me a link to uninstall it.

Now I have to go and rebuild my Klaviyo flows and get their “stuff” out of my account.

No offer to return the amount charged even though I never used their service.

I was hopeful when I saw the demos but customer service and support was terrible.