Help Scout

Help Scout

Prijs
Gratis abonnement beschikbaar. Gratis proefperiode beschikbaar.
Beoordeling
4,5 (23)
Ontwikkelaar
Help Scout

Happy customers, growing business.

Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!

Delight and retain your customers with Help Scout—the all-in-one customer support platform for ... meer
  • Work as a team on your email, live chat, and social conversations, in one inbox
  • Provide instant answers to FAQs with self-service options
  • Leverage AI to help your team respond faster
  • View detailed customer and order information alongside every conversation
  • Edit, duplicate, cancel and refund orders directly in Help Scout

Bevat onvertaalde tekst

Vertaling weergeven

Talen

Engels

Deze app is niet vertaald in het Nederlands

Werkt met

  • HubSpot
  • Mailchimp
  • Campaign Monitor
  • Zapier
  • Klaviyo
  • Slack

Prijs

Er kunnen door Help Scout externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie

Free

Gratis

  • Unlimited users
  • Up to 50 contacts/mo
  • Unlimited AI access
  • Inbox: all channels
  • 1 Docs site
  • Help widget
  • In-app messages
  • Paid upfront annually

Standard

$50 /maand

  • For 100 contacts/mo
  • 2 inboxes
  • 1 Docs site
  • In-app messaging
  • Beacon help widget
  • CSAT ratings
  • API and 100+ integrations
  • Paid upfront annually

Gratis proefperiode van 15 dagen

Plus

$75 /maand

  • For 100 contacts/mo
  • 5 inboxes
  • 3 Docs sites, restricted access
  • Advanced permissions w/ tracking
  • Teams
  • Custom views
  • Paid upfront annually

Gratis proefperiode van 15 dagen

Bevat onvertaalde tekst

Vertaling weergeven

Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties

Recensies (23)

Algemene beoordeling
4,5
Cijfers per recensieniveau
  • 87% recensies zijn 5 sterren
  • 0% recensies zijn 4 sterren
  • 4% recensies zijn 3 sterren
  • 9% recensies zijn 2 sterren
  • 0% recensies zijn 1 sterren
5 maart 2024

Smooth integration that doesn't get in the way. That means 5 stars.

We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.

Família de Trigo
Brazilië
Meer dan 2 jaar gebruiken de app
29 februari 2024

Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!

Ugmonk
Verenigde Staten
6 maanden gebruiken de app
15 maart 2024

Not compatible with Shopify checkout extensibility

RevitaLash Cosmetics
Verenigde Staten
Meer dan 3 jaar gebruiken de app
7 maart 2024

Helpscout is a great platform, but their integration with Shopify has a ways to go.

The functionality missing specifically with Shopify is

1) showing customer and order TAGS in the side bar integration area

2) the ability to link to products you sell in your responses.

Both of these are pretty simple and table stakes with other platforms, Re Amaze/Gorgias.

Other functionality we know they are ...

Beauty Heroes®
Verenigde Staten
Meer dan 2 jaar gebruiken de app
6 maart 2024

Friendly user

Del Mar Laboratories
Verenigde Staten
Meer dan 4 jaar gebruiken de app

Ondersteuning

App-ondersteuning aangeboden door Help Scout.

Hulpbronnen

Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.

Ontwikkelaar

Help Scout

131 Tremont Street, 3rd Floor, Boston, MA, 02111, US

Geïntroduceerd

31 maart 2014

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