Help Scout
- Prijs
-
Vanaf $55 per maand. Gratis proefperiode beschikbaar.
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Beoordeling
- 4,5 (23)
- Ontwikkelaar
- Help Scout
Galerij met uitgelichte afbeeldingen
Happy customers, growing business.
Delight and retain your customers with Help Scout—the all-in-one customer support platform for growing companies. Simple-yet-powerful features allow you to handle incoming requests, give answers in an instant, and send messages beyond the inbox. You can learn the platform in less than an hour and become a power user in less than a day. You’ll be providing fast, personalized service in no time!
- Work as a team on your email, live chat, and social conversations, in one inbox
- Provide instant answers to FAQs with self-service options
- Leverage AI to help your team respond faster
- View detailed customer and order information alongside every conversation
- Edit, duplicate, cancel and refund orders directly in Help Scout
Bevat onvertaalde tekst
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
HubSpot, Mailchimp, Campaign Monitor, Zapier, Klaviyo, SlackCategorieën
Prijs
Er kunnen door Help Scout externe kosten in rekening worden gebracht, los van je Shopify-factuur. Meer informatie
Standard
$55 /maand
of $600/jaar en bespaar 9%
- 2 inboxes
- 1 Docs site
- In-app messaging
- Beacon help widget
- Custom reports
- API and 100+ integrations
- AI Assist and AI Summarize
Gratis proefperiode van 15 dagen
Plus
$83 /maand
of $900/jaar en bespaar 10%
- 5 inboxes
- 3 Docs sites w/ restricted access
- Advanced permissions and tracking
- Teams
Gratis proefperiode van 15 dagen
Pro
$925 /jaar
- 25 inboxes
- 10 Docs sites w/ restricted access
- Enterprise security
- HIPAA compliance
- Dedicated Account Manager
Gratis proefperiode van 15 dagen
Bevat onvertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (23)
Help Scout has been a really great service and the team has been extremely response to feedback! My only current feedback is with our new authorization features with Shopify. Having the Shopify order accessible directly through Help Scout is great except we aren't able to leave comments/notes in the Shopify order via that side bar. It would be extremely beneficial to have the ability to quickly leave comments/notes on the order as that is how our customer service team maintains a communication history for each customer/order!
Love the ease of the new integration features! Would love to see the phrase "Cancel Order" instead of just "Cancel" on the right hand side bar. It get's me every time that I'm canceling out of what I'm doing, not finalizing the order cancellation.
Smooth integration that doesn't get in the way. That means 5 stars.
We love HelpScout and now our client's order history is on the same page as their support page! Without our client needing to inform us of the order number, for example, Helpscout immediately informs us of the order with the ability to reimburse clients WITHOUT moving to a different tab or page.
The new Shopify integration has been a game-changer for us! We now have in-app views of customer orders, which includes a list of products, fulfillment info, and tracking links. It eliminates the need to head to Shopify, & saves us a lot of time!
Been using Helpscout for almost a decade and it's been awesome. I love its simplicity and how it keeps the communication to our customers just as normal email (no weird ticket numbers and extra stuff tacked on in the header). Also super nice to have Shopify orders directly linked and embedded in the Helpscout conversations. Highly recommend!
Ondersteuning
App-ondersteuning aangeboden door Help Scout.
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Ontwikkelaar
Geïntroduceerd
31 maart 2014
Uitgelicht in
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