Help Center: AI FAQ Page , Počet recenzí: 1 326
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Disaster of an app. paid for it in full for a year and never received any of the upgraded benefits. Still fighting for a refund. Good luck with this bunch!!!
Dear The Card Space,
We thoroughly investigated your situation and found out that Premium plan was not activated automatically, because Shopify billing didn't provide back right info about your successful payment and we didn't receive it. It must be some rare technical glitch and we will sort it out with Shopify as soon as possible.
Meanwhile we offered you Free Premium plan usage and confirmed your refund request - please find more info in the letters we've sent to you and to Shopify billing (we've added you CC - in order to keep you updated).
Once again - we are sorry for not good experience and are doing our best to sort out this situation as soon as possible.
kind regards -
Help Center team
Works good when it works. When creating Articles it frequently hangs and/or is slow when clicking add with no indication that it is working resulting so I click add article again resulting in multiple articles being added
Oh wow. Just installed this app 30 minutes ago and our store FAQ page went from being a dinosaur to a Ferrari. SUPER easy to set up and add to the Menus. Really, really, happy right now. :)
At first good application.
Good design, easy to use.
But I changed my theme and all my FAQ disappeared.
No backup option.
We are deeply sorry for the trouble! Apparently, the error occurred due to the connectivity bug. It was resolved quickly but few accounts were affected. We know how frustrating the lost work can be and with that in mind we willing to offer a 48USD worth compensation as soon as we will receive a reply from made4health. With a absolute guarantee I can ensure that changing the theme will not remove a content created in HelpCenter.
Friendly and professional app to have
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" firstlast@example.com will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Hi,
Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found.
If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix.
Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
Super easy way to create your personalized FAQ page, 100% recommended.
I use it in every page I create
Easy to use and extremely stylish and professional once on the website. Highly recommend it to any business looking for an easy to use help center setup.
I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.
Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.