SB: Helpdesk, Live Chat & FAQs
- Cena
-
Bezplatná instalace. Zkušební verze zdarma.
- Hodnocení
- 4,7 (328)
- Vývojář
- Shark Byte, Inc
Galerie propagovaných obrázků
Boost support efficiency with integrated Helpdesk, Live Chat, AI FAQs, and Product Tabs.
Enhance customer support with HelpCenter—an all-in-one Helpdesk, Live Chat, and AI-powered FAQs. Create FAQs instantly with ChatGPT-4 and translate them seamlessly via our partner app, LangShop. Stay connected 24/7 through live chat and manage all inquiries from email, chat, and Messenger in a single inbox. With multi-channel ticketing and fast, centralized support, you can deliver reliable service that keeps customers coming back.
- Create a separate FAQ page, help center, knowledge base, product FAQs w/ ChatGPT
- 25+ templates: for FAQ page, self-service widget, contact form, product tabs
- Easily add product tabs, share content across multiple products with shared tabs
- Self-service: add a widget w/ a contact form, order tracking & FAQs on any page
- Omnichannel support: live chat, facebook messenger, help desk, chatbot, widget
Jazyky
angličtina
Tato aplikace není přeložena do jazyka čeština
Funguje s:
- Administrátor Shopify
- ChatGPT
- Facebook Messenger
- LangShop
Kategorie
Posílání zpráv v reálném čase
Automatizované odpovědi
Cena
Free
Bezplatná instalace
$0.25 per ticket after first 10 tickets
Funkce
- Helpdesk: 10 tickets/month
- Limited FAQs (customizable) & templates
- Knowledge Base: Up to 10 Articles
- Widget with FAQs, order tracking
- Unlimited product-specific tabs
- 1 active live chat at a time
- 1 chatbot
- 5 FAQ articles
Basic
$5.99 / měsíc
nebo $59.99/rok s úsporou 17 %
$0.16 per ticket after first 50 tickets
Funkce
- Helpdesk: 50 tickets/month
- Everything in Free, plus:
- Unlimited FAQs (integrated with OpenAI)
- Knowledge Base: Unlimited Articles
- Multilingual FAQs (up to 3)
- Unlimited shared tabs
- Unlimited chatbots
- Unlimited support agents
14denní zkušební verze zdarma
Standard
$19.99 / měsíc
nebo $199.99/rok s úsporou 17 %
$0.15 per ticket after first 300 tickets
Funkce
- Helpdesk: 300 tickets/month
- Everything in Basic, plus:
- FAQ translations (up to 5)
- Knowledge Base: Unlimited Articles
- Overall & per agent performance report
14denní zkušební verze zdarma
Advanced
$49.99 / měsíc
nebo $498.96/rok s úsporou 17 %
$0.1 per ticket after first 1000 tickets
Funkce
- Helpdesk: 1000 tickets/month
- Everything in Standard, plus:
- Unlimited FAQ translations
- Knowledge Base: Unlimited Articles
- Prioritized support
- Overall & per agent performance report
14denní zkušební verze zdarma
Všechny poplatky jsou fakturovány v měně USD. Opakované poplatky a poplatky založené na použití jsou fakturovány každých 30 dní. Zobrazit všechny cenové možnosti
Recenze (328)
We added HelpCenter mainly for the FAQ section, but ended up using the ticket system too. It’s actually very easy to manage everything from one place. Reduced a lot of repeat questions for us.
Hello Vital Depot team!
Thank you for sharing your experience!
We're glad to hear that HelpCenter has been useful not only for your FAQ section but also for managing tickets.
If questions arise, please let us know!
Best regards,
HelpCenter Team
The FAQ and knowledge setup has been really useful. Customers can quickly find answers without reaching out, and that has reduced our support workload. Combined with the chatbot, it helps handle basic queries even when we are not actively online.
Hi Aurielle London team!
Thank you so much for your thoughtful feedback.
We truly appreciate you taking the time to share your experience.
Any time you need assistance, our support team is always here and happy to help.
We’re grateful to have you with us!
Best regards,
HelpCenter team
We initially started with HelpCenter to build a clean FAQ page, but over time we began using the helpdesk and chat features as well. Having everything connected, from email inbox to live conversations, has made support much easier to manage.
Hi, Polvanta!
We happy to hear that you are satisfied with the app and the ticketing system! Your feedback means a lot to us.
If there is anything we can do to improve your experience, please do not hesitate to let us know :)
Best regards,
HelpCenter team
Podpora
Podporu k aplikaci poskytuje Shark Byte, Inc.
Zdroje
Tento vývojář nenabízí přímou podporu v jazyce Čeština.
Vývojář
Uvedena
8. prosinec 2015 · Protokol změn
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