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It is best FAQ app ever used and support is really efficient and fast.
Even editing is useful and clear.
Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community.
Best wishes,
Support team
The ticketing system is quite nice for most things, and the one time we had an issue with a form the team responded and fixed it the same day, which is pretty huge.
There are a few minor nuisances like the ticketing page needing to be manually reloaded to view customer history and the way some search terms and results persist after you switch "bins", and need to have the search terms manually deleted to view the contents of the new bin.
Despite a few bumps, quite a good experience overall.
Thank you very much for your honest feedback!
It really helps make our product better and grow.
We have passed this information to our dev team so they can look at it more deeply.
All the best,
HelpCenter team
I've just downloaded the free version of the app. It is very clearly laid out and easy to use. All elements are easily customisable to fit my store's theme. I'm trying to keep my costs low before launch, but this is one app which I may upgrade right away. The added benefits of extra categories, and social chat are very appealing....and the upgrade price is very reasonable!. Thank you for this app.
Very nice and useful application. Easy to install and configure. Fast customer support. They replied my question in 15 minutes. Thanks for your efforts.
This is the best App I've used so far. I still can't believe it is free. It was very easy to setup. When I dowloaded it I was trying to put it on my main menu so I emailed support, even though they got back to me very fast, I figured it out before they get back to me. Just to tell you how easy it is to figure out. Thank you for this App.
Excellent app - Works amazingly well, essential for all shopify stores :)
Great app. Very useful even without paid features though they would optimise further. Staff very friendly and helpful
This is a greeeeeeeeeeeat app. And the most important, it's free! Thanks the developer for sharing this to all the shopifiers:)
Its great because it if free. I need something like this for my web site but didnt know how to use code to do this. Its easy to set up. It wasnt clear how to set up the questions and answers because it is confusing how it asks for new category and then new section and then a new article and the requires a title AND and more text (required to enter text under the title). I felt that it would have been nice to just use category for "shipping questions" and new section for the actual questions, then "new article" with the answer, but you are forced to make a category for each set of questions. Maybe its me but thats kind of confusing. Either way, its perfect for my needs and its FREE!!!
Awesome App! Can highly recommend. Much better then many other FAQ apps that I've tried