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Very happy with this app, Makes a great FAQ page.
Help Center is a great app that is easy to use and navigate. Would Highly recommend store owners to give it a try.
this app was a great free app but its a joke now. They removed the option to paste picture in the body. then they deleted all my articles because they are changing the free option to only have 5 articles so they just deleted my other 25. all my time and effort erased and they can't even get it back but want me to pay to add more articles again. no thanks i'll use another app
Hi Sticker Joint!
Thanks for posting a review! We are sorry to hear that our product and service were not the quality you expected. We would like to get another chance and prove you otherwise.
During these last few days our dev team has been working hard to bring the missing FAQ data back to your store.
I’d like to inform you that this process has been completed by now and your FAQ articles should be brought back to your store.
We have already provided you with the details and sent the restored data to your email address.
Please feel free to contact us with any further comments, concerns and suggestions you would like to share.
Best regards,
HelpCenter team
Very easy to use and creates a very professional looking FAQ section. Works great for my website even with the free version!
Great app and an even better customer service experience! Thanks to my friend Justas! He really helped me out!
Very easy to use! It made my FAQ page cleaner and easier to navigate. Great quality app and best of all it's free. Highly recommend!
Love the look and the customer service. We needed a few minor custom changes on our page button and they got it done in a super timely manner! I would highly recommend this app, and will definitely use it again!
DO NOT PAY FOR THIS APP.
AVOID - like everyone else is saying, they have deleted all the data that was on the FAQ page due to a change of plan (from free to paid). There was NO notice that the data would be deleted and they are not doing anything to recover the data.
Given that you have at no point mentioned the content would be deleted if you don’t upgrade I assume this was a mistake on your end and that this shouldn’t have happened. In which case what you should do is notify every store owner who didn’t upgrade about this and apologise for your mistake. I’m sure there are hundreds of store owners right now who have no idea that their FAQ page is missing (it’s not a page we check regularly!) and your actions/mistakes are hurting their business. Notify them ASAP otherwise I am certain each and every one of them will leave you one star when they realise you deleted their FAQ sections.
Just to clarify - My issue is not that I now have to pay to upgrade. We hold our hand up, we missed your emails on having to pay. Again, the fee is not an issue. Our issue is that you have deleted all of our data!
Hi TheBlockZone!
Our team is really sorry to hear about your experience and that you were let down by our app. We sincerely regret that this trouble made you doubt the quality of our application and service in general. We try to do our best to improve our customers' experience!
We take this issue very seriously and have taken steps to ensure this doesn't happen again.
We’d like to inform you that the restoring missing FAQ data process has been completed. At this stage your FAQ content should be brought back to your store.
Our dev team has been working on this during the last week.
You can contact us to receive all the information regarding the missing FAQ data of your store!
Our team is available 24/7 for any emergency or urgent needs, but we’re also aware of the need for a personal touch when it comes to our customers.
Waiting for feedback from your end.
Warm regards,
HelpCenter team
Simple, easy to use, works well. A little limited when it comes to presentation but for free there's nothing better out there.
This app is really useful, it makes the FAQ page look much more organised. It is very simple to use. I would recommend anybody who struggles with making an organised FAQ forum.