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WISH I CAN GIVE YOU GUYS 0 STARS. You're running people's businesses down with your bad customer service and app.
literally the worst app on Shopify. If you have a serious business then you cannot depend on these people. They do not reply to emails and there's no other way to reach them. I contacted these guys over a week ago because their app keeps showing up errors and we lost all of our replies to customers because they were never sending. Up until today, none of them has reached out to us . but leave them an honest review and watch them reach out to you. Your customer service is appalling. UNBELIEVABLE
Hello AMEKANA.COM Team,
First of all, please, accept our sincere apologies for the troubles you had to face while using our app it was unintentional in any way.
I'd like to explain the situation to you that,indeed, at the beginning of this week we faced some technical issues which affected some of the customers' stores(as a result of that issue, they could see errors while trying to archive the tickets or send them, as well as the newly incoming tickets were not received in the ticketing system).
Please, note that this technical issue affected our side and system as well, to my regret.
That's the reason why your messages haven't been received from our side and replied to on time.
That's what we truly apologize for!
But the issue has been spotted by our developers' team and resolved within the day.
So now, I believe, you shouldn't see any errors within your ticketing system and the tickets should be received properly.
Please, notify us if you still see any errors from your side and I'd be more than glad to assist you with it.
We've already reached you via email and hope that we'll be able to resolve this unpleasant situation.
Once again, my sincere apologies for the inconvenience caused.
Looking forward to your reply.
Regards,
HelpCenter Team
Easy to set up and did what we expected. The App allows the moving of article and section when needed. Very easy to use.
Highly recommended.
Installed the premium version after using the free version for a while. Very easy to organise a lot of information into small tabs. Have added all our faqs and user manuals under the sections very easily. Helpful dev team. Had a small bug and sorted it in no time! Really appreciate it, thank you!
A clean simple to use app. It makes doing a FAQs page a lot simpler. Thanks!
Amazing app! Helped us created a professional FAQ page that is neat and organized. Highly recommended!
Great app, amazing fast customer service (thank you Marius), does what it's supposed to do.... and it's FREE!
you can check it out on our site www.ibeadcanada.com (header menu > Help Centre)
Love this app. Full search and great and simple design = less calls more time to do business. Thank you.
Really awesome App, allowing you to put a professional FAQ Section on your Website!
This plugin is too good to be free. Very easy to register the questions and answers.
Great app! Helps if you have some knowledge of CSS. However, you can get by without it.