Recenze (41)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 83 % hodnocení s 5 hvězdami
  • 10 % hodnocení s 4 hvězdami
  • 2 % hodnocení s 3 hvězdami
  • 0 % hodnocení s 2 hvězdami
  • 5 % hodnocení s 1 hvězdami
Datum úprav: 4. červenec 2024

This is probably the best customer service app out there.
It actually connects to all the channels smoothly (all social accounts other web stores and B2B channels).
They have an endless amount of tools all depending on what your business requires.
The AI bot Is extremely efficient and actually reduces customer tickets by about 60%.
Their customer service is 5 star, they are responsive and willing ...

MoYou London
Spojené království
Doba používání aplikace: 6 měsíci
15. září 2022

Been using eDesk for years through our various stores. Latest live chat version looks really professional, support staff are very helpful and app is easy to manage. Makes multi-channel messages infinitely easier.

Prickle
Spojené království
Doba používání aplikace: 7 měsíci
Vývojář xSellco Ltd odpověděl 11. říjen 2022

Hi Prickle,

It is great to get feedback like this. I'll pass it along to the rest of the support & product design teams.

Best Wishes
Eamon CS Manager

Datum úprav: 16. únor 2017

I've been trying to get XSellCo to provide us with a refund since January 25th after we requested to cancel our account in writing. We were billed again on Feb 6. They require you request to cancel 14 days before your next billing cycle. We were hoping they would cut us some slack as we requested 13 days prior instead of 14 but no luck after many emails back and forth.

I was told that the ...

Dirt Project
Spojené státy
Doba používání aplikace: 6 měsíci
26. říjen 2017

xSellco is a very user friendly platform and they have an excellent customer service response. However it still needs to improve how to track the agents that reply to users messages.

Hickies
Spojené státy
Doba používání aplikace: 5 měsíci
28. květen 2018

We have used Xsellco Helpdesk for a few years now , to manage our customer service and we have to say, it's a fantastic bit of software. It's not the cheapest out there and it certainly would be cheaper to answer all of your questions from each marketplace/ platform, but the fact that you can integrate all of your platforms into one helpdesk, set up rules, track response rates etc., is of great ...

Retrostyler
Spojené království
Doba používání aplikace: 4 měsíci
25. říjen 2017

Fantastic product, that has integrated all our sales channels together and removed the confusion with more than one person responding to customers.
The amazing support and free training has along with the simplicity of how the Xsellco system works has made this an essential app for growing our business.
Thank you so much!

Navi Organics
Spojené království
Doba používání aplikace: 3 měsíci
5. leden 2021

A really useful application. I have a couple of different stores and eDesk helps my team manage all our customer service really easily.

ColmanHandmade
Irsko
Doba používání aplikace: Asi 2 měsíci
Datum úprav: 18. březen 2021

E-Desk has been great so far. It helped improve the efficiency and timing of taking care of our awesome customers. As well, I reached out to their support and Ciaran was super fast to respond and took care of my inquiry immediately. Super Customer Service and Platform.

SparkPod
Spojené státy
Doba používání aplikace: Asi 2 měsíci
Datum úprav: 31. červenec 2023

The staff has been helpful but need some improvements in functionality, which they have agreed to fix. When the issues are fixed, I would increase my rating for this app.

samawa perfumes
Spojené arabské emiráty
Doba používání aplikace: Asi měsícem
26. srpen 2021

We used Freshdesk before but eDesk has as many markets to connect as we need. Also invoice templates, connecting emails with orders, and much more. Chat available 24/7, always kind and so helpful people. A great option to propose our ideas to make it better. I recommend it to everyone!

Toner Experte
Spojené království
Doba používání aplikace: 22 dny