Gorgias: Helpdesk, Chat & FAQ

Genuinely got no idea what we would do without Gorgias. We don't just use it for customer support and sales - we've even piggybacked onto it's ticketing system for internal workflows so staff aren't jumping between lots of different pieces of software.

We looked at a lot of solutions this time last year and Gorgias was the only one that really had everything we wanted. 12 months on and we only plan on using it more heavily in more areas of our business.

The only pointers I would give the staff here would be a) improve your search functionality! It's shocking! I'm saying this lightheartedly but I sometimes can't believe how hard it is to find an old ticket. b) We are heavy phone users and would like access to some of the phone events as triggers in some of the automation workflows.

Thanks to the Gorgias team anyway. We're building an amazing business on top of you.

So happy with Gorgias! It has the most helpful integrations and is a great platform to handle multiple CS inquiries in one place. Instead of using 23948723 different services or opening yet another tab, you can just handle everything right in Gorgias. So useful!

Brilliant customer service, very responsive and they know they'r stuff! A great compliment to an app that can do so much. Highly recommended.

The customer service is wonderful! We have seen a HUGE increase in efficiency, now that we are using Gorgias.

Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.

We love Gorgias! Huge improvement over ZENDESK which should really rebrand as HELLDESK. Favorite feature is the social comment management.

Gorgias is a great program and their representatives are very helpful. Ilija helped me and answered all of my questions very thoroughly!

Customer Support is top notch which is a very important part of any CSM platform. So far I'm pretty happy with the platform overall. It doesn't have as many bells and whistles, but it does well on what it focuses on.

Great product and very good customer service. They are always very quick with solving your issue when you reach out to support

Gorgias is perfectly integrated with Shopify, it's a must-have.
Customer service is helpful and responds quickly.