Gorgias: Helpdesk, Chat & FAQ

I'm very happy about my customer service experience with Gorgias - my problems were solved quickly and professionally and I was able to optimize my job performance further.

Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

Really keeps customer service organized. Macros and automations are amazing and have saved us probably thousands of hours of labor. Can't recommend the software highly enough. Outstanding service as well.

Friendly, professional, prompt, and on point. Highly Recommend! We are using it on all 3 stores. It's been a massive game-changer

We have been using the Gorgias app for almost a year now, and it has allowed us to continue to grow our company without having to add customer service staff. It streamlines the whole CS process, integrating every channel of communication into one tidy but robust platform that one person can manage, allowing as much automation as we could possibly want or need, but making it completely customizable so we can maintain the personal and human touch our customers value so highly. they provide training both live and asynchronous, and when I just need to reach out to get an immediate answer, they have never failed me, even on weekends. Gorgias lives out the kind of customer service we want for our company, and they make it possible for us to do.

Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.

We looked at everything. Zendesk, Help Scout, etc. While those systems are prettier and have fancy mobile apps, this one gets things done. The shopify integration and facebook messenger integration is unlike anything else. We were struggling to respond to problems via email and this solved everything.

Very helpful and responsive! They are able to help with your questions quickly and even provide video tutorials.

Gorgias has been a must for us. Chloe helped us massively when on-boarding. She was available to my team daily to answer questions and problem solve. We have never regretted our choice.