Gorgias , Počet recenzí: 695

Ilija Kostic was wonderful! He went above and beyond! Thank you! We had three issues and he worked it out very fast.

We love Gorgias! Huge improvement over ZENDESK which should really rebrand as HELLDESK. Favorite feature is the social comment management.

Terrible!! I thougth is will be a solution for my business and now it becomes hell. I changed my local phone number for Gorgias phone number and the service does not work at all. Calls appear randomly on different team member's screens, they don't ring sometimes, team members cannot recieve the calls despite they are connected on line...massive Dissaster on Christmas season!!!!!!!! lots of sales lost. The worst of it is the response from Gorgias. I understand problems can happen but I contacted the person who sold me product no answer, I contacted my account mananger no solution, I contacted the technical team...only apologies and no answer to my questions about company address for all my time and sales lost and it is like they ignore the questions....DO NOT BUY FROM THEM!!!!!!!!!!!!!!!!!!!!!! I am still having problems with my phone line...

Gorgias is a great program and their representatives are very helpful. Ilija helped me and answered all of my questions very thoroughly!

Great product and very good customer service. They are always very quick with solving your issue when you reach out to support

Customer Support is top notch which is a very important part of any CSM platform. So far I'm pretty happy with the platform overall. It doesn't have as many bells and whistles, but it does well on what it focuses on.

Gorgias is perfectly integrated with Shopify, it's a must-have.
Customer service is helpful and responds quickly.

I'm very happy about my customer service experience with Gorgias - my problems were solved quickly and professionally and I was able to optimize my job performance further.

I had few questions about the app and the settings and they answer me fully and very quickly. I recommend

If I could give less than one star I definitely would. I have been with Gorgias a little over a year. While the service has somewhat helped streamline my customer service issues, the constant outages, being kicked off of the platform and inconsistent Social integration performance has lead me to drop Gorgias. But most of all is the absolute worse customer service I have ever received. I don't know if they are short staffed or what, but EVERY TIME I reach out to them through chat, I get very generic answers with links to their articles. No one ever actually looks into my account to address my specific problem. If they do, the end up telling me I need to speak to a developer or pass the buck to Shopify. In a nutshell, these people just want your money. They do not care about customer service at all. I wouldn't recommend this company to my worse enemy.