Gorgias

Great customer service! Ilija Kostic was extremely helpful in helping me set up the rules - and it ended up being so easy to do.

I have been using this app for just about a week now. It is quite well made. It allows you to enable a live chat on your site. You can manage all comments and messages from your social media platforms which allows you respond all from one place. You can also see the customers order when they write you an e-mail. And you can set up auto responses to common questions like "where is my order" All in all great app.

Great service and amazing customer service. I would highly recommend using this to help manage your relationships with your customers.

2 months into our use of Gorgias we have had nothing but a positive experience. The app and integrations are working as advertised and the customer support has been spectacular. It is great to constantly also see improvements and additions being made to the platform. We cannot wait for the year to come!

Awesome Shopify + Recharge Integration (way better than zendesk)
Amazing Team and Customer care

I think it's important to note that Gorgias is a young tool. Yes, there are a few teething issues and bugs, though nothing severe.

That said, I migrated from using Helpscout to Gorgias about one month ago and we simply love the new experience. It's more intutive, easier to manage and clearly better developed by a fantastic team. I would say it's made our customer service at least 25% more efficient than before.

What really excited me about Gorgias is how much better it's going to get as the team continue to increase the number of integrations and functionality. Bring on Instagram comments and DMs :-P

Im not sure where to start, Gorgias has been responsive since the moment I got in contact with them. Ive been involved with 3 people from Gorgias and they all seem to have high level acumen for the software. We made the change from a software we used for 4 years. Gorgias made it easy to integrate and be more organized with our customer service approach. Its also made it easy to manage my staff. When COVID-19 struck we just launched with the platform. Instead of charging us and making their money they made sure we were taken care of and gave us a special deal fro a few months. It's these types of experiences you can only hope for from a software/tech company.

An excellent option for Shopify+Whatsapp integration. So far so good. The best option after trying other competitors.

Fantastic! Perfect for maximising your CRM into one APP. Excellent customer service.

The app itself is fantastic. The best customer support app that I could find in the Shopify app store. It saved a lot of time, and the interface is user-friendly.
I had some problem in installing and running the app, the customer support is excellent and quiet supportive.
Please add more features by allowing automatic ticket support is assigning to customer support executives.