Gorgias , Počet recenzí: 696

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
  • 85 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 8 % hodnocení s 1 hvězdami
23. srpen 2023

I love Gorgias and the way it makes CX seamless - I've tried multiple other helpdesks and Gorgias has been my absolute fav so far!

Chomps
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Gorgias Inc. odpověděl 25. srpen 2023

Wow, we're absolutely thrilled to hear that you love Gorgias and how it's rocking your customer experience! We totally get that there are many options out there, so it's awesome to be your top pick. Thank you for sharing! 🙌

If you ever want to chat or need anything at all, we're here and ready to help. Keep enjoying Gorgias and that smooth CX flow! 🚀🌟

7. srpen 2023

Great customer support; they were able to help with issues integrating into the new system quickly and efficiently! Although my team has been having technical issues in some areas, the support team has been very helpful in getting us back on track.

Freedom Street Garage
Spojené státy
Doba používání aplikace: 3 měsíci
Vývojář Gorgias Inc. odpověděl 9. srpen 2023

Hey, Freedom Street Garage Team (simply loving the name)! 😉

Thank you so much for taking the time to let us know of the great experience you had with our Integrations Team. It's highly appreciated. We're very proud of the way our Crew works and we're always happy to hear that they've managed to reach your expectations.

Here's to many more years in front of us! 🥂

3. říjen 2023

The features of this app make it so easy to interact with customers and I was really impressed with the onboarding process. Jami was amazing. She walked me through the app features that she felt would best meet the needs of my business. This was very impressive and showed that she had taken the time to learn about my website and my brand. The app itself is just as amazing. Gorgias makes things really user-friendly with the toggle on and off feature. I have not taken the time to explore all of the features but it seems to me Gorgias has provided a one stop shop for all things customer service.

Nifty Wigs
Spojené státy
Doba používání aplikace: 6 dny
Vývojář Gorgias Inc. odpověděl 9. říjen 2023

Hi Nifty Wigs team!
Thanks for the awesome review! We loved being of service to you and are happy to hear that the app is fulfilling your needs. We count ourselves lucky for customers like you and we are glad to hear that Jami's professionalism and kindness were reflected in your experience! ✨

22. srpen 2023

I am absolutely thrilled to give a 5- star review to this exceptional service provider. Their product quality as well as customer service is outstanding. I can confidently say that this service provider has won me over as a loyal customer.

Ombisi - The Gadget Store
Keňa
Doba používání aplikace: 5 měsíci
Vývojář Gorgias Inc. odpověděl 24. srpen 2023

Oh, my! What more can one ask for? 😆

Team, thanks so much - we're happy to hear that you've had such an amazing ride with us. That's what we're all about and it's a true pleasure that you've recognized that.

We're sending you a lot of virtual hugs! 🤗

3. červenec 2023

Straight forward implementation and integration with existing Shopify Plus tech stack, ability to ingest or import tickets, macros etc from another platform and around the sun support that is truly second to none...what's NOT to love?!? Suspect we'll only be dipping our toes in the water as far as using the full suite of functionality but Gorgias allows our currently small team to ably handle enquiries, with room to grow. Highly recommended.

Koko Black Chocolate
Austrálie
Doba používání aplikace: Asi 2 měsíci
Vývojář Gorgias Inc. odpověděl 3. červenec 2023

We so second that! 👍

It's highly rewarding to learn that you're genuinely satisfied with our platform and everything we're offering. Make sure to enjoy this journey and get used to this level of service, as we'll do our best to live up to your expectations in the future as well. ⭐️

5. červen 2023

Very helpful. I may have had the easiest issue ever, but still it was solved in seconds. Kudos! Huzzah.

Combustion Inc
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Gorgias Inc. odpověděl 7. červen 2023

Thank you for the super sweet review! We're thrilled we could tackle your "easiest issue ever" lightning-fast! ⚡️ Huzzah indeed!
If you ever need a hand with anything else, we're here for you.

13. červenec 2023

Gorgias is a user-friendly tool with extensive customization options. It has significantly improved my customer service efficiency. The Gorgias support team is highly responsive, and the automation features are valuable.

Stonebridge Imports
Kanada
Doba používání aplikace: 3 měsíci
Vývojář Gorgias Inc. odpověděl 18. červenec 2023

We adore hearing that - what more could we ask for?

We'll do our best to keep up that way and raise the bar even higher. With us, you're always in a win-win situation - an amazing platform with a Support Team always ready to help.

Thanks so much for the shout-out, we truly appreciate it. 🙏

16. červen 2023

Have utilized both the Helpdesk and Live Chat for assistance with onboarding new team member. Fantastic turnaround times and solid knowledge-sharing, regardless of the level of (question/feature) difficulty. Keep it up!

Lemon Perfect
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Gorgias Inc. odpověděl 19. červen 2023

Oh my!

Thank you, 🍋 Perfect Team, for letting us know of your great impression of us. We'll surely be working on keeping the bar high! 🙏

21. září 2023

Really great support when needed.

SHRINE
Spojené království
Doba používání aplikace: Téměř 3 roky
Vývojář Gorgias Inc. odpověděl 27. září 2023

That's just who we are! 💪

And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air.

Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂

30. říjen 2023

Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.

Wondery
Spojené státy
Doba používání aplikace: 10 měsíci
Vývojář Gorgias Inc. odpověděl 1. listopad 2023

Hi, Wondery!

Thank you for your kind words! 🙏

We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far.

Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏