Gorgias: Helpdesk, Chat & FAQ

Gorgias is the perfect tool for a growing e-commerce company like ours. We were looking for a central hub to manage all customer interactions and it seemed like the obvious choice. Our team has been very happy so far. Our onboarding agent (Richard) went above and beyond assisting us in setup and answering all our questions. Gorgias has all the features of the big guys with the customer service ...

Very bad application and service. We sent an email to their billing department and we did not get a response on the unsubscription. Also very difficult to use compared to Helpscout. I do not recommend it at all.

They made a reply and said that it is unsubscribed. However, IT IS NOT!!!!! I still see my credit card details and can login to my account. What is going on with you guys and why you made ...

So far so good! I'm thinking this app will end up paying for itself over and over with the amount of time and hassle saved. In-app chat support is second to none. I'm excited to be on-board with Gorgias!

This is it! Have used Zendesk and tried others, but we really need a system that is simple, robust and integrates well with Shopify. Nothing comes close to Gorgias. After the first day, we skipped the trial and went to the paid version.

Highly recommended.

Software only works when an order comes in through the 'online store.' It does NOT integrate with external sales channels. DO NOT ADD THIS APP IF YOU SELL ON AMAZON, WALMART, EBAY, or ANY other external sales channel. It will not work.

Excellent app! Easy to set up and use. Communication with our customers has been significantly improved and it's great to see how our agents are positively progressing month by month. Gorgias customer service is also excellent! There's no question they cannot answer. :) Would definitely recommend the app!

I tried this in 2021, and my original review is beneath. I was recommended to Gorgias as a solution by Loopreturns, and I explained that I could not get it to work. They said it had changed a lot, so I signed up for the expensive ($380/month) subscription because our store has grown so much. I have to tell you that the app is even worse than it was before - they have added a new online course - ...

We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.

This is the best customer service app that I ever used! the price is very high but worth it.
very recommend.!

Received the most amazing help this morning from Ognjen M, all my problems solved and was very patient with me.. can't thank you enough :)