Recenze (705)

Celkové hodnocení
4,3
Počty podle úrovně hodnocení
  • 85 % hodnocení s 5 hvězdami
  • 5 % hodnocení s 4 hvězdami
  • 1 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 8 % hodnocení s 1 hvězdami
27. červen 2018

Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straight forward. Great for shopify webstores!!

Mnml 4
Spojené státy
Doba používání aplikace: Téměř 6 roky
24. červenec 2019

Gorgias is a superior CRM experience versus others I have used (Zendesk, Freshdesk, Intercom) and the customer support is always responsive and helpful. Really enjoy this application!

BootayBag
Spojené státy
Doba používání aplikace: Více než 5 roky
12. březen 2018

After having moved from Zendesk to Gorgias, our efficiency in answering tickets, tagging, and improving our customer support in general skyrocketed. Gorgias's UI is intuitive and easy to use, which allowed other team members to onboard without too much time spent training. The integrations with all the apps we use is also a huge plus! Highly recommend giving Gorgias a try!

Bokksu
Spojené státy
Doba používání aplikace: Více než 5 roky
30. červen 2020

The very few times we've needed help or had an issue, the live chat has been speedy, efficient and resolved our issue handily.

porto-vino.com
Spojené státy
Doba používání aplikace: Více než 5 roky
24. červen 2019

I really love this app to communicate with our customers, it makes for everything being connected ,so that I spend less time looking for their orders and more time helping them with the issue at hand. I wish there were some way to have internal notes as an option, all in one place maybe on the right-hand side at the top so that all you have to do is click a button and see everything that was written internally. Other than that, the CSR are very responsive. Nice app.

The Gunbox
Spojené státy
Doba používání aplikace: Více než 5 roky
13. květen 2021

The response was quick, clear, and supportive. I was given a video, screenshot, and explanation to my question.

TB12
Spojené státy
Doba používání aplikace: Více než 5 roky
15. červen 2017

Due to increased support emails, we decided to try out Gorgias. We were pleasantly surprised by how well it integrates with Shopify, order data and customer data - everything gets pulled into Gorgias.

Beside that, we also integrated Facebook support and Live chat support - this drastically decreased amount of support emails we received.

What i liked the most is the support we received from developers, not only they answered all the questions, but also implemented a missing function we suggested - great work.

Sailbrace
Slovinsko
Doba používání aplikace: Asi 5 roky
5. únor 2018

This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!

Planet54 Live
Jihoafrická republika
Doba používání aplikace: Asi 5 roky
16. říjen 2017

Top support system with great functionality and support, features and refinements constantly being added.

Oppermannlondon
Spojené království
Doba používání aplikace: Asi 5 roky
10. říjen 2017

Simple and intuitive, customer service has been prompt and effective. Great tool for small teams!

Brute Force Training 2
Spojené státy
Doba používání aplikace: Asi 5 roky