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Have been using Gorgias for several years now for multiple brands and it had been great! I love the AI agent feature and it has helped us with a lot with productivity and efficiency.
Thank you so much for your continued trust in Gorgias over the years!
It’s fantastic to hear that Gorgias has been supporting multiple brands successfully and helping your team scale customer support more efficiently. We’re especially glad to know that the AI Agent feature is already making a meaningful impact on your productivity and day-to-day operations.
We truly appreciate your support and look forward to continuing to grow alongside your team!
This app has been essential for our business. Ai Agent gets better with time and the overal experience for our customers to "self help" has freed up time for our CX staff to provide more attention on those enquiries that need it. highly recommened.
Thank you so much for the wonderful feedback!
It’s incredibly rewarding to hear that Gorgias has become an essential part of your business and that the AI Agent continues to improve over time for your team. We’re especially glad to hear that enabling more self-service for your customers has freed up valuable time for your CX team to focus on the conversations that need a more personal touch.
Thank you as well for your recommendation and continued trust in Gorgias. We’re excited to keep supporting your growth!
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years!
We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow.
We truly appreciate your recommendation and are grateful to be part of your journey!
We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great!
Highly recommend for any Shopify brand looking to level up their CX.
Thank you for the kind words, Au Vodka team!
It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores.
We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it!
We’re grateful to be part of your journey and look forward to continuing to support your growth.
We've been using Gorgeous for more than two years now and it's been a great tool added to our stack.
The team is professional, knowledgeable, and always responsive - truly top-notch service.
Their AI agent is impressive - it handles real customer inquiries smoothly and independently, consistently getting it right, which takes a huge load off the support team.
If you're looking for a smart, reliable CX solution, this is it.
Highly recommend!
Thank you so much for your thoughtful review and for being with us for over two years!
We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload.
We truly appreciate your recommendation and are grateful to be part of your journey!
We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking and shipping updates without needing human intervention. Recently it handled a “where is my order” ticket, provided the tracking link and delivery context, and the customer left a 5/5 CSAT saying it was very helpful.
For ecommerce brands dealing with high ticket volumes, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. Looking forward to seeing how their AI continues to evolve.
Thank you for the kind words, Seido Knives team!
We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way.
It’s great to be part of your support stack after all these years!
We have been using AI Agent since November 24 and are very happy with its functionality and ease of use. Installation is quick and pain free, monitoring is very straightforward and changes can be made instantly if needed. We have gradually increased the amount of topics AI Agent can handle and have not had any complaints.
Thank you for sharing your experience!
We’re so glad to hear the setup was smooth and that AI Agent has been easy to monitor and scale over time. It’s also great that you’ve been able to expand its coverage confidently.
We truly appreciate the continued partnership!
We’ve had a great experience using Gorgias. The AI Agent handles common customer service questions quickly and clearly, which saves our team a lot of time.
Thank you, Childsplay Clothing team!
We’re so glad to hear the AI Agent is handling common questions quickly and clearly and saving your team valuable time.
We really appreciate your feedback!
VERY DISSAPOINTING EXPERIANCE FROM WHAT LOOKS LIKE A GREAT COMPANY TO WORK WITH.
READ MY EXPERIANCE
We had a very disappointing experience with Gorgias.
During the initial sales process, we were told that the platform is complex and evolving, and that it’s completely normal not to know exactly what we’d need upfront. Based on that, we answered our sales people's questions to the best of our ability and were reassured multiple times that we could adjust our plan later once we saw how everything actually worked in real use. Because AI is new to everyone and so we thought we would try it to.
However, the contract they put together did not accurately reflect those conversations we had.
After getting set up and realizing our needs were different than what was scoped based on questions 6 months into using it, we reached out to make adjustments—just like we were told we could with their salespeople. They quoted us a huge plan, very expensive that we needed this based on our volume of tickets. We were no where near these numbers and AI tickets and they warned us of overages and the expensive overage charges.
Then I get an email 4/10/26 that is from Gorgias stating May 10th if you upgrade your plan mid billing cycle you'll pay a one time prorated charge for the upgrade. Well wouldn't this have been nice to know when they quoted me this huge plan and we would have planned accordingly.
A lot of things represented to sell me this expensive software changed and was not in the contract that they said was all in there. Along with slow support response times, and when we did get responses, they were not helpful or solution-oriented. Most importantly, they refused to adjust our plan, despite clearly telling us during the sales process that flexibility would be available.
It feels like what was promised during the sales call was not honored once we became a customer.
If you are considering using Gorgias, make sure every single detail, expectation, and promise is clearly written into your contract is something I would strongly advise and make sure you love that contract because they will not work with you on this to make their app work for you if it is not in there. Do not rely on verbal assurances as in my case. In our experience, what is said during the sales process does not necessarily match how they operate afterward.
Thank you for taking the time to share your experience. We’re sorry to hear it didn’t meet your expectations.
We understand how important it is for the sales process, contract terms, and ongoing experience to feel aligned, especially when adopting a platform that evolves with your needs. Your feedback on plan flexibility, pricing clarity, and communication is noted, and we can see how these points would impact your overall experience. Our goal is always to provide clear guidance upfront while remaining a collaborative partner as your business grows and requirements shift.
Regarding plan adjustments and billing, we recognize that timing and transparency are key, and your comments highlight areas where we can continue improving how we communicate these changes. We also take your feedback on support responsiveness and quality seriously, as delivering timely and actionable assistance is a core priority for our team.
A member of the Gorgias team will be reaching out to you directly to better understand your situation and work with you toward a more suitable path forward. We appreciate you raising this and giving us the opportunity to address it.
We’ve been really impressed with Gorgias, the AI Agent and Shopping Assistant so far. It recently handled a customer question completely on its own, no team involvement needed, and gave super clear info about product shelf life and storage.
What we liked most is that it didn’t just answer the question and stop there. It kept the conversation going, offered helpful suggestions, and felt pretty natural overall.
The customer walked away happy, and that kind of hands-off support is a big win for us. Definitely excited to keep using it.
Thank you for sharing this great feedback, Wondercide team!
It’s wonderful to hear how the AI Agent and Shopping Assistant are delivering clear, accurate answers while also keeping the conversation going in a natural and engaging way. That balance between helpful information and a human-like experience is exactly what we’re aiming to achieve.
We’re especially glad to see it driving fully autonomous resolutions and positive outcomes for your customers. That kind of efficiency can make a real difference for your team.
We appreciate you taking the time to share your experience and look forward to supporting you as you continue to get the most out of Gorgias!
