Gorgias: AI, Helpdesk & Chat
- Fiyatlandırma
-
Aylık $10 başlangıç fiyatıyla. Ücretsiz deneme kullanılabilir.
- Benzer mağazalarda popüler
- Amerika Birleşik Devletleri merkezli
- Puan
- 4,3 (620)
- Geliştirici
- Gorgias Inc.
Öne çıkan görsel galerisi
Leading AI-powered conversational commerce platform for brands
Built for ecommerce, Gorgias combines a powerful helpdesk foundation with a conversational AI layer to elevate customer experience across the entire journey. The platform powers AI-driven customer service that helps brands support, sell, and re-engage shoppers at scale. Automate high-volume customer support, enable easy self-service, and route high-impact conversations to human teams—all from one unified platform across email, chat, social, voice, and SMS.
- Helpdesk built for scale: Manage all customer conversations in one unified inbox
- Autonomous ticket resolution: AI Agent handles end-to-end support
- AI Shopping Assistant: Recommend products and guide shoppers in real time
- Unified commerce stack: 100+ integrations to power the full customer journey
- Actionable analytics: Turn customer conversations into insights to drive revenue
- Benzer mağazalarda popüler
- Amerika Birleşik Devletleri merkezli
Diller
İngilizce
Bu uygulama şu dile çevrilmedi:Türkçe
Şunlarla birlikte çalışır:
- Ödeme
- Shopify Flow
- Shopify Yöneticisi
- Klaviyo
- Yotpo
- Attentive
- Recharge
- Aircall
- 20+ Integrations
Kategoriler
Gerçek zamanlı mesajlaşma
Otomatik yanıtlar
Kanallar
Fiyatlandırma
Starter plan
$10 /ay
$0.40 per each additional ticket
Özellikler
- 3 customer support agents
- 50 tickets per month included
- Live chat
7 günlük ücretsiz deneme
Basic plan
$60 /ay
veya yılda $600 ödeyin ve %17 tasarruf edin
$40 per each additional 100 tickets
Özellikler
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
7 günlük ücretsiz deneme
Pro plan
$360 /ay
veya yılda $3,600 ödeyin ve %17 tasarruf edin
$36 per each additional 100 tickets
Özellikler
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 günlük ücretsiz deneme
Advanced plan
$900 /ay
veya yılda $9,000 ödeyin ve %17 tasarruf edin
$36 per each additional 100 tickets
Özellikler
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
7 günlük ücretsiz deneme
Tüm ücretler USD cinsinden faturalandırılır. Yinelenen ve kullanıma dayalı ücretler 30 günde bir faturalandırılır. Tüm fiyatlandırma seçeneklerini göster
Değerlendirmeler (620)
Gorgias has been a valuable tool for our customer support team, helping us manage inquiries more efficiently across multiple channels in one place. Its automation features and organized ticketing system have improved response times and made it easier to provide consistent, high-quality support. Overall, Gorgias has helped streamline our workflow and enhance the customer experience.
Thank you, RajaniMD team!
We’re so glad to hear Gorgias is helping your team manage support more efficiently across channels. It’s great to know the AI Agent and the helpdesk are making a real impact on response times and customer experience.
We truly appreciate your feedback!
We've been using Gorgias Automate since its inception, while in beta, and it's been almost 3 years now. We have grown together and are handling an average of about 50%+ tickets! The CSTAT is usually good and resolves issues well.
Currently at 5/5 Agent resolution. What AI Agent did:
+Instructed the customer on where to find their loyalty points balance.
+Provided detailed steps on redeeming points and applying rewards at checkout.
+Assured the customer that points do not expire with account activity.
Of course, it doesn't always get everything right, but we have added much guidance on when and where to hand off to human agents. Overall, we are very pleased with it and would highly recommend it.
Thank you for being with us since the early days, Annmarie Skin Care team! That means a lot!
We’re thrilled to hear the AI Agent is now handling 50%+ of your tickets and delivering strong CSAT results. It’s also great to see how you’ve refined the handoffs and guidance over time.
We truly appreciate the recommendation and your partnership!
Gorgias AI has been a huge help for our support team. In this case, a customer asked how to return lamps, and the AI responded clearly, accurately, and fully aligned with our return policy, so much so that the customer left a 5/5 satisfaction rating.
The response was well-structured, polite, and asked the right follow-up question without creating friction. It saves our team time while still delivering a great customer experience. Highly recommend for any Shopify store looking to scale support without sacrificing quality.
Thank you for sharing this, team Archiology!
We’re thrilled to hear the AI Agent delivered such a clear, policy-aligned response and earned a 5 star CSAT along the way. It’s great to know it’s saving your team time while keeping the customer experience strong.
We truly appreciate the recommendation!
Destek
Uygulama desteği Gorgias Inc. tarafından sağlanmaktadır.
Kaynaklar
Geliştirici
Yayınlanma
1 Mart 2017
Veri erişimi
Bu uygulamanın mağazanızda kullanılabilmesi için aşağıdaki verilere erişmesi gerekir. Nedenini geliştiriciningizlilik politikası belgesinden öğrenin.
Kişisel verileri görüntüle:
Müşteriler, mağaza sahibi, bloga katkıda bulunanlar
-
Müşteriler
Ad, e-posta adresi, telefon numarası, fiziksel adres, coğrafi konum, IP adresi, tarayıcı ve işletim sistemi
-
Mağaza sahibi
Ad, e-posta adresi, telefon numarası, fiziksel adres
-
Bloga katkıda bulunanlar
E-posta adresi, IP adresi, tarayıcı ve işletim sistemi
Mağaza verilerini görüntüle ve düzenle:
Müşteriler, ürünler, siparişler, indirimler, Online Mağaza
-
Müşterileri düzenle
Müşteri verileri
-
Ürünleri görüntüle
Envanter, ürünler, ürün girişleri, koleksiyonlar
-
Siparişleri düzenle
Taslak siparişler, sipariş gönderimleri, sipariş düzenlemeleri, tüm sipariş bilgileri
-
İndirimleri düzenle
Indirim kodları ve promosyonlar
-
Online Mağazayı düzenle
Online Mağaza sayfaları, Online Mağaza komut dosyası etiketleri, tema
-
Diğer verileri görüntüle
Ürün ve varyasyon envanteri
Öne çıktığı yer:
Buna benzer diğer uygulamalar
