Gorgias
- Prijs
-
Vanaf $10 per maand. Gratis proefperiode beschikbaar.
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
- Beoordeling
- 4,3 (705)
- Ontwikkelaar
- Gorgias Inc.
Galerij met uitgelichte afbeeldingen
Empowering brands to grow through AI-powered CX
Gorgias empowers ecommerce brands to grow through AI-powered customer experience. With Gorgias, you can guarantee that you’ll be able to get setup quickly, and avoid the complex onboarding of other providers. Gorgias offers users a single platform to manage every aspect of customer support, allowing agents to focus on driving sales.
- Every conversation, all in one place: Connect 100+ apps into Gorgias
- Automate your customer support: Easy-to-set-up AI for on-brand messaging.
- Turn shoppers into repeat customers: Increase GMV with personalized campaigns
- Create, duplicate, edit, and refund Shopify orders directly within Gorgias
- Automatically insert customer data straight from Shopify into your responses
Bevat onvertaalde tekst
- Hoogtepunten
- Populair bij bedrijven in de Verenigde Staten
- Werkt met de nieuwste thema's
Talen
Engels
Deze app is niet vertaald in het Nederlands
Werkt met
Shopify Flow, Klaviyo, Yotpo, Attentive, Recharge, Aircall, 20+ IntegrationsAlle functies
Berichten versturen in real time
- AI-chatbots
- Live chat
- SMS
- E-mailchat
- Social media
- Bestanden uploaden
- Agentanalytics
- Klantinzichten
Geautomatiseerde antwoorden
- Winkelwagenherstel
- Kortingen
- Veelgestelde vragen
- Begroetingen
- Productaanbevelingen
- Snelle reacties
- Recensie-aanvragen
- Updates van bestellingen
- Cross-selling
- Upselling
Aanpassing
- Kleur en lettertype
- Emoji's en stickers
- Chatvenster
- Openingstijden
- Welkomstberichten
- Chatknoppen
- Tagging
- Chattoewijzing
- Chatstromen
- Agentavatar
Kanalen
- SMS
- Live chat
- Chatbot
- Telefoonnummer
- Social media
- Selfservice
- Helpcentrum
- Contactformulier
- Veelgestelde vragen
Workflow-automatisering
- Automatisch antwoorden
- Antwoordtemplates
- AI-antwoorden
- Ticketing
- Automatisch toewijzen
- Op regels gebaseerde triggers
- Tagging
- Spamdetectie
- Bestellingen volgen
Berichten versturen in real time
Geautomatiseerde antwoorden
Aanpassing
Kanalen
Workflow-automatisering
Prijs
Starter plan
$10 /maand
$0.40 per each additional ticket
- 3 customer support agents
- 50 tickets per month included
- Live chat
Gratis proefperiode van 7 dagen
Basic plan
$60 /maand
of $600/jaar en bespaar 17%
$40 per each additional 100 tickets
- Unlimited customer support agents
- 300 tickets per month included
- Live chat
- Customer service
- Automation add-on available
Gratis proefperiode van 7 dagen
Pro plan
$360 /maand
of $3,600/jaar en bespaar 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 2000 tickets included
- Live chat
- Customer service
- Automation add-on available
Gratis proefperiode van 7 dagen
Advanced plan
$900 /maand
of $9,000/jaar en bespaar 17%
$36 per each additional 100 tickets
- Unlimited customer support agents
- 5000 tickets included
- Live chat
- Customer service
- Automation add-on available
Gratis proefperiode van 7 dagen
Bevat onvertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (705)
We were with Gorgias for around 4 years. They were good in the beginning--had good support and the platform worked as it should. But, in this past year two we grew very disgruntled with them and could not wait for our term agreement to end with them. Reasons: they are very over-priced, their support is spotty (they have cut way back on support in the past couple of years) and they send you in circles, often not resolving the issue. We paid for their phone add-on and it never worked, despite many support tickets. The phone didn't ring to us, it glitched a lot, it was terrible. The platform itself is "noisy." And, one thing users should be very aware of: IF you forward an email from Gorgias to another person and then email the original sender your forwarded email will go to the original person! This is a nightmare for customer service. They did not listen to my complaint about this and sent me in endless circles, which is what they do. They tried to tell me Google does this, but it does not. Their fix? You have to manually erase the messages that fall below the one you are sending, which includes any forwarded messages. As a busy brand, I can tell you, remembering to comb my emails to make sure I haven't forwarded anything when answering back does not happen. What happens? Customers can see what you wrote in forwarded emails and it might not be something you want them to be privy to. We are so very glad to be done with Gorgias. We have moved away from Gorgias, and on to a better platform, that offers excellent customer service without any of these issues and is a lot less pricey.
Thank you for sharing your honest and detailed feedback, ThumbPro!
We're sorry to hear that your experience with our platform and support did not meet your expectations. We take feedback like yours seriously and are committed to making improvements to better support our customers' needs.
After testing the app thoroughly, I have found that while there are some limitations, it's still a great app overall. I highly recommend it due to its intuitive and easy-to-use interface, as well as the great customer support Gorgias provides!
Dear Team,
Thank you so much for taking the time to provide such detailed feedback! We’re delighted to hear that you find our app intuitive and easy to use, and that our customer support team has met your expectations. We also appreciate your insights regarding the app’s limitations, and we’ll take them into account as we work on future improvements.
If you have any further suggestions or need assistance, please feel free to reach out anytime! 🙏
Review stars is based on SUPPORT TEAM only!
Its fairly seamless to install. Seems ok but have only recently installed.
But the experience with their help desk is absolutely terrible today.
Started off with 'Joeferson' who was somewhat a help with delayed responses. Then Sharmaine comes in after 30 mins saying she needs a min to catch up. ok no problems, thinking we only got 1 step in so wont take long. 25 mins later I ask if she is still there with a reply so basic it was ridiculous. Replied with the obvious of 'yes I have'. I ask has it really take an hour for you to tell me the code needs to be on every page i was it installed? (face palm).
The asks me for a screen shot of the theme where I installed the code... ummm its not installed on the theme, surely you should know this? she replied with 'yes the content section, my bad!' wow... just wow.
anyway a hour later she replies saying it to complex for them and they need the email team to do it, but dont worry, the team will continue trouble shooting!
Over an hour wasted only to be told its to complex. Mind you this is only for the control center to be added to the website (what should be a simple issue). for an app that came recommended from my business coach, I think ill be asking for new recommendations because the support team they have on today don't know left from right.
I dont normally leave reviews, especially like this one. I know most app support teams jump from customer to customer but oh my gosh.
Extremely disappointed.
Hi there!
We regret the poor experience you had due to the delayed response time, and we apologize for any inconvenience this caused. We've followed up with you via email to provide further assistance and ensure your issue is resolved. Thank you for sharing your feedback—it helps us improve our service.
The HelpDesk | Customer Support app has been a game-changer for my Shopify store! Managing customer inquiries used to be a challenge, especially with limited team capacity, but this app streamlined everything.
Thank you so much for the fantastic review!
We're thrilled to hear that our platform has made managing customer inquiries easier for your Shopify store. We're here to keep things running smoothly for you! 😊
It's so frustrating... The pricing structure that they show on their own website is VERY misleading. By moving the sliding bar to tell them how much interactions you expect, it looks like you get 160 tickets a month for $10. This isn't the case. It took me to send customer support a screenshot for them to clarify that it's $10 for 50 tickets then $0.40 per additional ticket. Their justification on this was that the best option is to stay on the $10 a month then pay $44 as that's better than paying $60 a month on the next plan up!
The next option is $60. We are off back to help crunch as we know where we are with billing!
They pride themselves on transparency... Would be good if they started out being honest and transparent from the beginning!
Hello, Fox and Wolf Team.
Thank you for taking the time to share your feedback. We sincerely regret to hear that you found our pricing structure misleading.
We appreciate you pointing out the confusion regarding the sliding scale and ticket pricing. Your feedback is invaluable, and we will ensure it’s brought to our Team to improve our communication. We want our clients to have a clear understanding of what to expect, and we regret that wasn’t the case for you.
Once again, we're truly grateful for your input.
Ondersteuning
Gorgias Inc. kan al je vragen beantwoorden over Gorgias.
Ontwikkelaar
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Geïntroduceerd
1 maart 2017