HelpZenith ‑ Ticket & HelpDesk

HelpZenith ‑ Ticket & HelpDesk

Pricing
Free plan available
Highlights
Use directly in Shopify admin
Works with the latest themes
Rating
1.0 (1)
Developer
HelpZenith

Effortless ticket management, email to ticket, detailed reports, and more for customer service.

HelpZenith is a comprehensive support solution for delivering exceptional customer service. Effortlessly streamline ticket management, enable email-to-ticket conversion, and gain valuable insights through detailed reporting. Empower users with a seamless customer portal, all within one powerful application. Revolutionize your customer support approach and efficiently elevate satisfaction levels with HelpZenith. Simplify complex issues and embark on a support journey that reaches new heights.

HelpZenith is a comprehensive support solution for delivering exceptional customer service. Effortlessly streamline ticket management, enable email-to-ticket conversion, and gain valuable insights through detailed reporting. Empower users with a seamless customer portal, all within one powerful application. Revolutionize your customer support approach and efficiently elevate satisfaction levels with HelpZenith. Simplify complex issues and embark on a support journey that reaches new heights. more
  • Effortless Ticketing - Streamline inquiries with our intuitive ticketing system.
  • Transform incoming emails to tickets and manage them in a centralized system.
  • Detailed Reports - Access insights with comprehensive support activity reports.
  • Workflow Automation - Automate assignments, categorization, and responses.
  • Customer Portal - Empower users to create, manage, and track support tickets.
Highlights
Use directly in Shopify admin
Works with the latest themes

Launched

September 25, 2023

Languages

English

Categories

Pricing

Free Plan

Free

  • 1 Mailbox
  • 20 Tickets per month
  • Unlimited Replies to Tickets
  • All other features with full reports and no limits

Starter Plan

$10 / month

or $100/year and save 17%

  • 3 Mailbox
  • 50 Tickets per month
  • Unlimited Replies to Tickets
  • All other features with full reports and no limits

Basic Plan

$49 / month

or $490/year and save 17%

  • 5 Mailbox
  • 500 Tickets per month
  • Unlimited Replies to Tickets
  • All other features with full reports and no limits

Pro Plan

$299 / month

or $2,990/year and save 17%

  • 10 Mailbox
  • 3000 Tickets per month
  • Unlimited Replies to Tickets
  • All other features with full reports and no limits

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating
1
Counts per rating level
  • 0% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 100% of ratings are 1 stars
January 10, 2024

We tried really hard to make this product work for us. It is pretty basic and I thought it would work for a small company that doesn't need a whole ton of functions. However, after a month of attempting to use it I would definitely stay away from this app.

Pros (at least what got me interested in it)
1. Sits in my shopify store, though does not interact with my customer list at all.
2. Simple to understand and affordable.

Cons
1. This app does not interact with my existing customer list. So, I have to create the customer every time we create a ticket even though they are already in my list.
2. There are no ticket #s assigned in this at all. So all you have to look at it the customer name and the ticket title.
3. You cannot search the tickets by customer name. And since there are no numbers, finding a specific ticket is very hard if you have more than 10 or 15 active.
4. MOST IMPORTANT OF ALL. Every day we went to use it we were getting 502 bad gateway errors or just simple popups saying "there was an error creating a ticket" with no explanations. The customer response time is then typically anywhere from 5 hours to several days before it is fixed and you can use the system again.

Again, I tried really hard for a month to work through all these problems. It appears though that the developer is not paying attention to the problems nor has the ability to keep it running.

Heed my warning. DO NOT USE THIS!

Prep4Life
United States
6 months using the app

Support

HelpZenith can answer any questions you have about HelpZenith ‑ Ticket & HelpDesk.

Developer

HelpZenith

326/7 TV Road, East Rampura, Rampura, Dhaka, 1219, BD

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy.

View personal data:

Customers, store owner

  • Customers

    Name, email address, phone number, physical address

  • Store owner

    Name, email address, phone number, physical address

View store data:

Customers

  • View customers

    Customer data

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