HelpZenith ‑ Ticket & HelpDesk

Pricing: Free plan available
Rating: 1.0 (1)
Developer: HelpZenith

HelpZenith - Support Ticket and HelpDesk Solution

Effortless ticket management, email to ticket, detailed reports, and more for customer service.

HelpZenith is a comprehensive support solution for delivering exceptional customer service. Effortlessly streamline ticket management, enable email-to-ticket conversion, and gain valuable insights through detailed reporting. Empower users with a seamless customer portal, all within one powerful application. Revolutionize your customer support approach and efficiently elevate satisfaction levels with HelpZenith. Simplify complex issues and embark on a support journey that reaches new heights.

Effortless Ticketing - Streamline inquiries with our intuitive ticketing system.
Transform incoming emails to tickets and manage them in a centralized system.
Detailed Reports - Access insights with comprehensive support activity reports.
Workflow Automation - Automate assignments, categorization, and responses.
Customer Portal - Empower users to create, manage, and track support tickets.

Highlights: Use directly in Shopify admin; Works with the latest themes

Languages

English

Pricing

Free Plan

Free

1 Mailbox
20 Tickets per month
Unlimited Replies to Tickets
All other features with full reports and no limits

Starter Plan

$10 / month

or $100/year and save 17%

3 Mailbox
50 Tickets per month
Unlimited Replies to Tickets
All other features with full reports and no limits

Basic Plan

$49 / month

or $490/year and save 17%

5 Mailbox
500 Tickets per month
Unlimited Replies to Tickets
All other features with full reports and no limits

Pro Plan

$299 / month

or $2,990/year and save 17%

10 Mailbox
3000 Tickets per month
Unlimited Replies to Tickets
All other features with full reports and no limits

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (1)

Overall rating

Counts per rating level

0% of ratings are 5 stars
0% of ratings are 4 stars
0% of ratings are 3 stars
0% of ratings are 2 stars
100% of ratings are 1 stars
1

All reviews

January 10, 2024

We tried really hard to make this product work for us. It is pretty basic and I thought it would work for a small company that doesn't need a whole ton of functions. However, after a month of attempting to use it I would definitely stay away from this app.

Pros (at least what got me interested in it)
1. Sits in my shopify store, though does not interact with my customer list at all.
2. Simple to understand and affordable.

Cons
1. This app does not interact with my existing customer list. So, I have to create the customer every time we create a ticket even though they are already in my list.
2. There are no ticket #s assigned in this at all. So all you have to look at it the customer name and the ticket title.
3. You cannot search the tickets by customer name. And since there are no numbers, finding a specific ticket is very hard if you have more than 10 or 15 active.
4. MOST IMPORTANT OF ALL. Every day we went to use it we were getting 502 bad gateway errors or just simple popups saying "there was an error creating a ticket" with no explanations. The customer response time is then typically anywhere from 5 hours to several days before it is fixed and you can use the system again.

Again, I tried really hard for a month to work through all these problems. It appears though that the developer is not paying attention to the problems nor has the ability to keep it running.

Heed my warning. DO NOT USE THIS!

Prep4Life

United States

6 months using the app