Powerful new features, services and plugins for your Shopify store
Houzz

Houzz

Developed by Houzz

25 reviews
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Price: Free More info
  • Get your products in front of 40 million monthly active and engaged customers on Houzz
  • Easily list your Shopify products on Houzz to get more orders and maximize your revenues
  • Save time by processing orders and customizing product specs without leaving Shopify

The Houzz app will enable you to quickly and efficiently list your products for sale on the Houzz Marketplace, to gain more sales and build your business.

Import your Shopify products on Houzz

Put your products in front of more than 40 million monthly unique users on Houzz and maximize your revenues. Users on Houzz are passionate about remodel and design and are often right in the midst of a home improvement project.

Process orders right in your Shopify admin dashboard

Orders from Houzz users will automatically appear in your Shopify dashboard so you can easily process them like any other order.

Sync product pricing and inventory automatically between Shopify and Houzz

When you make a change to your product's pricing or availability on Shopify, that change will be automatically updated in your product listing on Houzz. Please note: Additional changes to product information will not automatically sync.

Houzz reviews

25 reviews
  1. 5 stars (3 reviews)
  2. 4 stars (1 review)
  3. 3 stars (2 reviews)
  4. 2 stars (3 reviews)
  5. 1 star (16 reviews)

The app does not work. You have to do too much beside the feed in order to get active. Once you are active- and that could take months- it is very slow to add anything new. The staff which you can only reach through email just tells you about how backed up they are, If you sell seasonal things- this is not the place to be. If you sell Custom- this is not the place to sell.
Unfortunate because it was a great idea. - but it failed. Products are more average every day- and you get better accuracy with Hayneedle, Jet etc.

posted

I have been working with Nick and our new product coordinator and my items are finally getting out there. I revised to a 3 and will revise if they continue to perform at getting my products live. Thanks all to Nick

It has been almost 3 years and our products still aren't out there. Tell us pictures should be one size and then we are told another size. Product coordinators change so much and you can't talk with a person only through email. Have made complaints but it does no good. Only available to the buyer, never want to help the seller. Uploads are really bad, multiple product errors and review process is extremely slow.

posted

We have been asked by another store to review Houzz and their app because we have vast experience with the app. Sadly we cannot recommend this app. This is not say that we do not recommend Houzz.

Their description says that "The Houzz app will enable you to quickly and efficiently list your products for sale on the Houzz Marketplace"- nothing could be further from the truth.

The app does not contain the information that Houzz needs to make your products active. Country of Origin, weight, material content, ship times, freight and shipping costs etc all must be added on a separate spreadsheet. It is a long and difficult and anonymous process.

We signed up with this App 2 years ago and half of the products from that feed are still not active. 2 years..Plus Houzz is a constantly changing target.They make policy changes without telling you. There is no training for Sellers and in too many cases, if you raise a problem with the app- they tell you that you are wrong.

We wrote in to Houzz last week to explain that we had 0 of a product on our feed to them and that they had sold one anyway. I sent a screenshot of the product now at -1. It does not take a genius to figure out that the only way to get to -1 is to start at 0 and sell one. Luckily we had one in stock. But if we hadn't- our Seller Score would have gone down and we would have been dinged for an Order Cancellation etc. They got back to us eventually to tell us that we had 4 and sold one and now we have 3. Completely ignoring what we had said.

In conclusion, in the two years that we have used this app- it has not had one upgrade or improvement. That is not what a Company does that is serious about an effective app.

Selling on Houzz has its own challenges and it is not for people who are not prepared for a non communicative and isolated corporate mindset. But this app makes the relationship more difficult and expensive.

I wish it were not the case. We tried repeatedly to show them add on apps from shopify that could improve the app but frankly they were not interested.

posted

Houzz has been the worst experience of our professional lives. There is ZERO support. They are slow, difficult and disrespectful. They feel that you are there for them and they do nothing to respond to any concern or question you might have.
They handle charges and chargebacks. They do not inform you of any chargebacks and then just deduct them from your sales.
The 15% they charge you is not the whole thing. They charge for late orders- give customers discounts and practically insist that you provide free shipping.
You cant make money with them only for them.
We are disconnecting this app as of today and seriously advise everyone to stay away!

posted

Beyond horrible. Clunky, and unusable. I really wish this worked because I would love to have my products properly listed on Houzz. Especially my Cat Nap Pillowcases!

posted

It doesn't work at all. It take forever to review the products.

posted

We adopted the Houzz Seller Channel almost immediately after its release thinking it will get our household decor and furniture in front of the right customer.

It did help us to make a few sales here and there, but we didn't see the growth that we had hoped for. They were very eager to help us and get things launched when the integration was first released, but since then, their support for the seller end of things has become nothing short of disrespectful, and essentially non-existent.

Most of the items that we offer on the Houzz channel are hand-crafted artisan goods that are made to order. A customer can freely cancel their order at any point up until the order has shipped. If there is any issue after the item has shipped, please do not expect to see any help from Houzz. They will instantly and without question side with the customer and force the issuance of a refund. Houzz has cost us thousands of dollars from situations like these.

I urge anyone looking to sell on the Houzz channel to really make sure they are willing to put up with the disrespect and complete lack of care for their sellers. Buy lots of ibuprofen ahead of time. Make sure you have the margin built into your product as well as your shipping fees. They collect 15% on everything... shipping fees included.

I would really just recommend that you don't.

posted

As small businesses, you should know that if a buyer purchases your (in our case, imported handmade) item and (we allege and dispute) damages it and then claims it arrived "damaged" - and it has now been damaged in a way that you cannot sell it upon its return because it was not sent "damaged" in this new way but this is how a buyer gets an unquestioned return with paid shipping because of course, they don't want to keep something (we allege and dispute) they damaged in a way that makes the item unsellable or have to pay to return it - you will not be able to dispute it and not only have to refund that buyer in full, you will have to pay for that buyer to ship the item (we allege and dispute) they damaged in a way that makes the item unsellable back to you.

Remember, a return of the item in its original condition is fine since you could resell it. In this case, the item isn't in the original condition you shipped it. It's now in a condition that is not saleable. You won't be able to sell the item at all now. You have lost the item and its value. You will also have paid for delivery and return shipping - in our case, that's nearly $100 including courier and packing materials.

Also, after you pay for the buyer to ship the item back - Houzz will refund them your money immediately once the courier/shipping company has picked up/received drop off of the item. There will be no waiting to assure the item ever gets back to you, or in any condition, much less the condition you were shown in buyer photos.

We realize this may or may not be something that can happen on any platform, but we sell with great experiences across several large platforms and this is the only platform where we've experienced the type of buyer who blames the seller for their carelessness, etc. - more than once. We think it's important to be aware of that.

You should also know the response time of Houzz support is extensive. This response time is based on many of our first-hand experiences dealing with a variety of issues. It seems like the only response on their end is that it is no one's responsibility and so no one responds. When we say extensive, we mean at least a week. In some cases you will think they are really investigating and going to have some insight and all that goodness, but that is not the case.

Also as other reviewers have mentioned, it took MONTHS AND MONTHS to get our account set up and products approved. And on top of that, the system/app integration kept overwriting all of our edits and had to be disconnected. In that instance, neither Shopify nor Houzz would provide a straight answer making the integration disconnection the only solution.

Be an informed seller.

posted

Houzz takes forever to approve your products. They make it incredibly difficult to contact customers. Seller support is non-existent. I have worked with them since 2014 when the marketplace opened and everyday I say I am going to quit because their policies are just plain disrespectful to sellers time and efforts. I’ve let my sales trickle to zero on Houzz and raised my prices, so basically I just use the marketplace as feee advertising for my Shopify shop! (Houzz clientele is more wealthy than the average shopper).

posted

it takes too long to get your products approved, i ended up looking for other sales channels....http://www.moorishlighting.com

posted
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Houzz fees apply - 15 % commission per sale

Support & Sales

Houzz
shopify@houzz.com
support.houzz.com/hc/en-us/categories/200140213-selling-on-houzz
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