HubSpot

Extremely shady business practices. The salesman oversold us on the capabilities. Made us pay for "onboarding" only to find out onboarding is only to stay on top of your work and not any help. At every interaction, they tried to upsell more stuff, technical blocks etc. The software is extremely complicated and not for small to medium size businesses. To get any use out of it, you have to upgrade to enterprise level which is $$$$ and then you are left on your own. Still, there are features that require more upgrades. Make note that there is no trial period and you are on the hook for 12 months even if you realize a day later it was a mistake. We realized it in 2 weeks and they made us pay for 12 months. This is the most horrible experience i had in my 7 yrs selling on shopify. Make sure you research fully what you are getting into.

This integration helped us to have all the sales of our sales rep. more organized and transparent. Now we can get better and more effective reports. Only one thing would I add; if it can synchronize the company information on the deal in Hubspot. Right now, it only brings back the contact information. Thanks!!

Hubspot has been a lifesaver for me. I was dealing with customer support via email/chatbot communication, and after some time, I lost track of who was taken care of and what customers were still waiting on answers. I chose Hubspot for their free plan to create customer support tickets linked to my Shopify orders and customers. This allowed me to better see the big picture on who still needed help and provided me with the ability to receive notifications on my iPhone, Apple Watch, and other devices when someone opened my support email response or if someone clicked on a link I provided them within the email sent. I can't believe that this is all part of the free plan, and on top of it, they integrate into my Outlook as well! I can receive an email then pass it on to Hubspot for further follow-up. I am currently not in the position for Hubspot's paid plans, but the free plan is more than I can ask for. And their service reps are always there to help in their chat. Thanks, Hubspot!