HubSpot

ZERO STARS - BE VERY CAREFUL!!! I'm writing this as a public service. I was sold into a contract and told that Hubspot integrates well with Shopify which was not true for a heavy Shopify e-commerce business like me. READ the other reviews and ask LOTS of questions before you sign a contract. Some of the most simple of features you would "expect" aren't there. I asked to be let out of the contract of $1900/month as soon as I figured out it wasn't going to work for me, the onboarding I pre-paid over $3000 for did not happen. Taking days/week between responses from their team. After weeks of back and forth explaining why it was unfair to not let me out of the contract when I was misled by their sales, they offer to downgrade me but not cancel and still deciding on whether they are willing to refund the pre-paid onboarding that didn't happen. I've disconnected, removed my contacts and not using it at all. I am now taking steps to report them to authorities so this doesn't happen to other small businesses. I think Shopify should reconsider keeping this app available until Hubspot is held accountable for unfair treatment of their customers.

Extremely shady business practices. The salesman oversold us on the capabilities. Made us pay for "onboarding" only to find out onboarding is only to stay on top of your work and not any help. At every interaction, they tried to upsell more stuff, technical blocks etc. The software is extremely complicated and not for small to medium size businesses. To get any use out of it, you have to upgrade to enterprise level which is $$$$ and then you are left on your own. Still, there are features that require more upgrades. Make note that there is no trial period and you are on the hook for 12 months even if you realize a day later it was a mistake. We realized it in 2 weeks and they made us pay for 12 months. This is the most horrible experience i had in my 7 yrs selling on shopify. Make sure you research fully what you are getting into.

Awful app and they make it impossible to figure out how to uninstall. Without question one of the most useless Shopify Apps and customer support is unreachable.

not all properties are pulled from Shopify, for example, phone number... we need to add this manually, which is absurd, customer support not bad but also not great, never find the solution to problems, as I mentioned

The app connects well but it slowed our website down considerably. We lost 18 points on Google mobile page insights. Had to uninstall because of this.