Biggest disappointment in the history of our webstore. While we had a promising start, the app turned out to be a mess full of bugs - wrong product recommendations, tilting windows, etc. BUT, the biggest pity is customer support. If you'll need help (and believe me, you will need it), prepare for inconcise 1 email / week problem-solving speed from the support. We wasted 4 months by receiving countless promises about bug fixes and implementations, but they never were arranged. At the end, the support just started ignoring our requests. A total disaster. If you want to waste a lot of time, energy and money - this app is perfect.
MEMORY LANE CANDLE CO.
The worker mentioned how they are unable to tend to my important requests because of the Easter holiday. While I completely understand, I wish he told me this over the weekend when I spoke to him because had I known, I would’ve went with another app or not have waited. He never told me there was a holiday and he said he will get back to me Monday (yesterday) in the email, but now all of a sudden it’s a holiday. Did you not know it was a holiday on Monday when you told me you would email me then? I had to uninstall because I came across some major issues. I didn't want this to turn away my customers, until we can fix this. I’m going back to the original review especially since the problems I came across was a lot worse after he “fixed” it before the weekend. I click on Add to Cart, it shows me an empty cart instead of a cart with the product inside. I have to go back and click Add to Cart again for it to show up correctly. It should show up the first time. When I add a product and go back to add a DIFFERENT product, it just ends up adding another quantity of the first product. This was frustrating because it can throw customers off if they are trying to buy 2 different products and not 2 of the same products. For the cart page, I wanted the quantity selector to appear with the + and - and a “Remove” button underneath or next to the quantity selector. I didn’t like how customers have to click on the photo to do the extra work. Carts normally show the + and - quantity selector and a remove button on the cart page at face value. These were some of the issues. The main ones were the ones where customers items were not appearing right, which would mean disgruntled customers. Anyway, I wish the worker was honest with me and told me he would get back to me after the Easter holiday and not on Monday as promised. Instead I went with another app called “Flying Cart” and their customer service was prompt and app was so user friendly. Cart also looks beautiful and professional. Check them out if you need a professional sliding cart!
Fresh Meat Packs UK
Great app. Very easy to use and navigate. Fantastic live support and open to suggestions on additional features!
Forgotten Flavours & On Point
Very professional, looks stunning, integrates well with my theme and Dennis came back to my questions really quickly.
Awesome experience so far.
Sehr schnelle Rückmeldung und Umsetzung von Anpassungen bezogen auf den deutschen Markt. Schöne App - wir sind bisher sehr zufrieden.
Great app! The UI is elegant and works really well with my store. The customer service is also excellent. Dennis was a pleasure to work with!
Dog Chits Pet Products
This app improves my shopper's checkout experience, it's the only "slide/drawer" cart I'm aware of that includes upsells and/or recommended products in the slide along with a "status bar" to reach a preset threshold for free ship, free gift, etc. It's interface is easy to use and intuitive, so it won't take long to get it operational.
Harrier Trail Running
Really love this app, very slick set up and some great in cart cross sell options. The free shipping and free gift motivators also work well. The support from Dennis and the team has been brilliant. Would highly recommend.
I use this app to upsell and let me say this, this app works! I can see orders with extra items added after adding this app, AOV went up, you can see it in the analytics yourself. Go straight with the Pro plan because you can 7 days free trial anyway. I see the results the first day and already got my cost back.
I used this app to help us make the customer journey more interactive, to boost conversion and I would 100% recommend to anyone looking to do the same for their store. Dennis was super attentive and helped to answer my queries and helped me set up the widget super quickly, I think the plan is super affordable for small businesses starting out.
Thanks for your review! We're so happy to hear that you like HypeCart and had a good experience from our support!
Good luck going forward with your store!