Live Shopping Chat and Video

Live Shopping Chat and Video

by Immerss

The live commerce platform

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Easy Live Streaming

Broadcast live shoppable trunk shows from your website to engage, inform and delight customers.

1-to-1 Live Co-Shopping

Create virtual in-store experiences by connecting with online customers.

Impactful Performance

Maximize sales conversions, average order values and reduced returns with one powerful, easy-to-use app.


About Live Shopping Chat and Video

Immerss is a first-of-its-kind live video commerce platform that enables Shopify merchants of all sizes to seamlessly connect directly with their online customers. Brands using Immerss enjoy unrivaled customer engagement and see significant increases in both sales conversions and AOVs, as well as reductions in order returns.

Immerss uses live video commerce in two ways: 1-to-1 video co-shopping and 1-to-many live-streamed shoppable events. Here is how both features work.

1-to-1 Video Co-Shopping

A “Shop Live with Us” widget is placed on your website that is tailored to your brand’s primary colors. When an online visitor clicks the widget they are immediately connected to an associate either in your store, showroom, office, or even their home. No download is required for the customer and the merchant utilizes your brand’s customized Immerss app, which rings when a customer request is made.

During the call, the associate can answer the customer’s questions, suggest products, add items to the cart or wishlist – just like if the two were in the store together. If an associate is unavailable, the customer can leave their information, and the merchant can follow up through the app later.

The app can also be used as a clienteling tool to contact your customers via SMS messaging with new products or to schedule a 1-to-1 video call at a convenient time. Building a relationship directly with your customer has never been more important and no tool enables Shopify merchants to do that better than Immerss.

Shoppable Live Streaming

Reach and engage all of your customers at once. The innovative Immerss video player is embedded on a dedicated page of your website. Easily schedule events and select products that will be highlighted through your Immerss app. Promote the event on your social platforms and email list, then voila. With the simple click of a button, you’re able to broadcast to a large audience where they can easily purchase items right from the attached product gallery.

Go live on the fly through your Immerss app from an iPhone/iPad or use professional streaming equipment. Broadcasts can be live or can be pre-recorded to add post-production elements if desired. Immerss gives you the freedom and flexibility to do it your way.

Say goodbye to broadcasting events on third-party websites like Facebook or Instagram and wonder if people are buying. Say hello to Immerss and hosting events from your website while making it easy for viewers to purchase the products you’re discussing. It’s like your own branded QVC channel, right on your website.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

Live Streaming

$99/month

Monthly fees are the greater of the package rate or the 5% commission. All charges are billed in USD.

  • Unlimited Shoppable Live Events
  • Easy Scheduling
  • Trackable Sales and Reporting
  • Customer Chat & Engagement
  • Recorded Content Library

Live Co-Shopping

$199/month

Monthly fees are the greater of the package rate or the 5% commission. All charges are billed in USD.

  • 1-to-1 Video Co-Shopping
  • Clientelling Outreach & Communication
  • Trackable Sales & Reporting
  • Customized Web Widget and App

Best of Two Worlds

$249/month

Monthly fees are the greater of the package rate or the 5% commission. All charges are billed in USD.

  • Both features at a low, discounted price
  • Unlimited streaming events and 1-to-1 video calls
  • Online support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

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