Shopify Inbox

It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)

Shopify Inbox is an excellent app! It makes communication with our customers so much easier, allowing questions to be answered quickly without the need for tickets or any external communication channels outside the store.

We at TaskRevolution highly recommend this app. Real-time support is a game-changer and greatly improves the customer experience, keeping everything simple and fast.

The only ...

This app has come in handy for our business. We have a auto message setup that lets customers know we're busy and will get back asap.

This is great for capturing people who have questions and they're sitting at the Cart page. I can answer questions quickly to help conversions.

Spam message conversation was identified as spam and moved to Blocked instantly . That is smart and best way to get those spammers who do not let us run our business

Works good mostly only issue is that every time a customer sends a reply it shows up as a separate email rather than just in the same thread wich is kind of bad

Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.

The app is super informative and integrates well with my email list. I could engage with my subscribers instantly, which was a big plus.

This is a good app, many customers contact through it. It makes it easy to guide them. There is also a lot of potential for sales to increase on the online store.
AJN Books

Best Free Chat Support App

Shopify Inbox is the best customer support and AI chat app I’ve used. It’s completely free and perfect for website owners. Easy to set up, helps engage customers in real-time, and boosts sales. The support experience is smooth and professional—highly recommended!