Shopify Inbox

This app provides an additional way for customers to reach me and ask questions - particularly those who might be hesitant about sending an email and choose to scroll on by. I love that this app is simple to use, free, doesn't require my full attention or attendance, and allows both sides to upload photos, which is particularly handy with my business. (I sell mending supplies and it really helps to see what customers are trying to mend, in order to provide them with the best service.)

I also love the phone app in particular. I work part time and can easily respond to messages from my phone when I'm out and about. Or on my phone from bed (when I wake up and see messages from other time zones)! Not all Inbox conversations convert to sales, but I find that the questions people ask here are still useful and help me update my product descriptions, and I often use the Q&A as content for my newsletters and social media. People ask me questions via Inbox far more than via my product-page "ask a question" tabs.

It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)

It has some additional features like customer details, customers activity on the website which are available as part of the conversation. This makes it easy to answer customer queries