{:basic=>"Recenze", :zero=>"0", :one=>"%{count}", :other=>"%{formatted_reviews}", :few=>"%{formatted_reviews}", :many=>"%{formatted_reviews}"} (6 015)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 79 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 3 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
19. listopad 2024

We like the idea of using the Shopify inbox on our site but in reality the app is too basic.

There is no ability to universally select notification settings. Notifications are automatically set to ON and now everyone with access to our store is getting notifications.

To switch this off - EVERYONE will need to individually enter the app and disable notifications for themselves. Even if you have 100 staff members who are nothing to do with customer service. That is bad app design.

As the store owner I should be able to select who gets access to Shopify inbox and universally what the notification settings are.

I think there also needs to be more functionality integrated around which staff members are currently available to take conversations - ideally auto allocating them to people on shift.

Atom Packs
Spojené království
Doba používání aplikace: 10 měsíci
Vývojář Shopify odpověděl 29. listopad 2024

Thank you for taking the time to provide feedback. I have shared your ideas for universal notification settings and staff auto-allocation with our product team.

- Shopify Inbox Team

19. říjen 2024

really bad getting one through the app is really annoying and impossible

KingFish.Brnd
Spojené státy
Doba používání aplikace: 6 měsíci
Vývojář Shopify odpověděl 18. listopad 2024

Thank you for your feedback. We are sorry you are having trouble getting through the app and would love to learn more to help us improve Inbox.

Feel free to reach out to us at inbox@shopify.com with more information about what parts of the app are difficult to navigate. Thanks!

- Shopify Inbox Team

23. prosinec 2024

Its great except if you have a customer service agent or another email for support questions you cant use this app. It will only send to the store owners email. They really need to change this - most store owners are doing their own support or have a different email even if they are and cant change their stores email to the support email for security reasons.

okoliving
Spojené státy
Doba používání aplikace: 18 minutami
29. říjen 2024

its always bots

Millionaire Beauty Brand Extensions
Spojené státy
Doba používání aplikace: Téměř 3 roky
25. prosinec 2024

ok

MYTOTEL
Čína
Doba používání aplikace: 5 měsíci
5. duben 2024

I meant to check bad: I am being inundated with messages from random strangers who want to, "talk about Shopify" but don't. I think they're bots and its starting to get annoying!

Alpine Bee Candles
Spojené státy
Doba používání aplikace: Více než 4 roky
28. červen 2024

I don't think I am getting notified when mail arrives, otherwise I am fine with it

Off The Wall Posters
Spojené státy
Doba používání aplikace: Více než rokem
Vývojář Shopify odpověděl 2. červenec 2024

Thank you for your review! If you're having issues receiving notifications we recommend reaching out to our live support team. They will be able to check your settings and troubleshoot the issue. You can also learn more about setting up the app here: https://shopify.link/WJna - Skye

10. duben 2024

Not as immediate in chatting with customers as we would like. We were used to using Zendesk and having more data while chatting with customers.

Allred Contract
Spojené státy
Doba používání aplikace: 5 měsíci
4. červen 2024

Impossible to change the email address that email notifications go to.

Sharpham Park British Organic Walnuts
Spojené království
Doba používání aplikace: 7 měsíci
12. březen 2024

WHEN AI API CONNECTION TO THIS APP!!!!

Newretro.Net
Spojené státy
Doba používání aplikace: Více než 2 roky