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I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.
Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how having the ability to block spam converations in bulk would be helpful. We're always trying to improve our features, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support
This new integration is horrible. I would have paid for Shopify Ping. It was amazing. I received sound notifications when a customer messaged me. Notifications were sent in real-time. This new upgrade I do not receive notification when a customer messages me. When I do so happen to check and their is a customer question, the delay time from them sending to my receiving is drastic. I appreciated the app being free, but this app has cost my business a LOT of money by customer leaving products in the cart waiting on a response to a question. I regrettably deleting this app and installing another Chat App.
I mean seriously what can you expect from a free app. But in all honesty, this app is worst than free. It will cost you money in loss of customers. I've tested it as a customer. Once you click on the "Chat" you can't go back on to the shop, you have to open your site/shop on a new tab, so have the chat in one tab and your shop on another tab (Mobile device as I haven't tested on desktop). By then my customer has a high chance of losing interest because I certainly won't be bothered to switch from tab to tabs for a question. Disgraceful how Shopify can't fix their own app after so many bad reviews...
Hi Sleems.com
Thank you for your feedback!
Buyers visiting your store on a mobile device should be able to minimize the chat screen by clicking the banner found at the top of the conversation screen. If that banner isn’t clickable on your end, please contact our team at ping@shopify.com and we can look into what could be causing that.
On desktop the chat will appear as a small conversation window in the bottom right corner, that won’t impede your customers ability to navigate the store.
If you have any other questions or feedback, please don’t hesitate to reach out to our support team!
The chat constantly disappears from the store page and the list of applications. I never started using it
chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...
Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this.
If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: https://shopify.link/qLKl so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support
my customers are not able to see my response I get questions from customers but when i respond it doesn't look like they got my message
I'm sent in an endless loop of account verification when I try to see our inbox messages, sometimes that app gives prompts in German and Spanish (when we are only set to English). There is no way to see the messages. No idea how to use this app.
Thank you for reaching out and bringing this to our attention. If you're experiencing issues loading Shopify Inbox, then it's possible that you need to make adjustments to your browser's settings. For example, you may need to ensure that cookies are enabled (https://bit.ly/3JWpsB5) and cross-site tracking is allowed (https://bit.ly/3Td1hDV).
That being said, if you need further assistance with Shopify Inbox, then we'd be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Getting Unable to load conversations, not working saying error 1000
Getting Unable to load conversations, not working saying error 1000
Hey, there. Thank you for reaching out and bringing this to our attention. We did experience some service interruptions at the time of this posting. However, we're happy to report that our developers were able to resolve the issue later that day.
If you're still experiencing issues with Shopify Inbox, then we'd be happy to take a closer look at your account. Please reach out to our Support team via the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through a callback, live chat, or email. Thanks again! -Elias, Shopify Support
I would give 5 starts but there is a major issue with with Google robots and SERPS. The app is injecting a "(1)" at the beginning of the page tiles to signify the number of messages. This shows up on search engine results pages. Resubmitting the sitemap doesn't fix the issue. Either remove that injection or code it in a way so it is invisible to Google robots. Thank you!
Hey, there. Thank you for bringing this to our attention. Our developers have been made aware of this issue and a fix has been deployed to fix this. It worth noting that it is likely that you'll need to wait for Google to recrawl your website in order to see this resolved. If you'd like to request a recrawl manually, please take a look at the process here: https://bit.ly/3HUjHT9. Cheers! -Elias, Shopify Support
I got so many login requests when trying to access both mobile and on browser.... Too much work - I am deleting it again.
Hi, there. Thanks so much for taking the time to leave a review for Shopify Inbox. We're sorry to hear that our app asking you to login is becoming problematic for you. This is occurring to help protect your messages with your customers, and to ensure that only the person meant to be accessing them, is doing so. If you like, I can pass feedback along to the team asking them to look into this functionality. You can also consider reaching out to our Live Team (https://bit.ly/2AWw5VA) to make them aware of this issue, too, as they may be able to dive into your account to see if something else is occurring. -Imogen, Shopify Support