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This chat ONLY work for apple users if you have costumers using android or windows then this app is not for you.
Hello UNIQ Uniformes,
Thank you for your feedback, and I'm sorry that you are frustrated about some limitations of Shopify Chat. To be clear - customers visiting your store on ANY browser or device will be able to see and use Shopify Chat.
If you have both Shopify Chat and Apple Business Chat turned on for your store, then visitors using Safari or an Apple device would see the Apple Business Chat option, and all other visitors would see Shopify Chat.
I will reach out to you directly to follow up.
All the Best,
Ellen
No funciona, es una app inutil!!!!
Leider funktioniert die App nicht mehr. Seit ein paar Tagen wird der Chat plötzlich nicht mehr angezeigt.
I am constantly being bombarded with people trying to sell me adverting or their resume on helping to make my site better. I am just starting out and my budget at the moment is thin, as soon as I tell one person no another takes its place. so my experience to say to least is it has been very annoying. I can't get any work done because of answering texts or emails on the matter from the shopify inbox. The shopify inbox from my understanding is suppose to be there for my customers, not ppl selling or pushing their products or agendas onto you. I am extremely close to uninstalling shopify inbox off of my store if this keeps up. I am very dissatisfied with it.
Hey, there. Thanks so much for taking the time to leave us a review for Shopify Inbox. I'm sorry to hear that folks are taking advantage of you trying to offer support to your customers by flooding your inbox with unsolicited service offers. I absolutely understand how that can be incredibly annoying and problematic. I've gone ahead and passed your review and feedback along to the Inbox Team. I can't say what may come of the feedback, but you can feel confident in knowing that the Inbox Team is aware of this issue.
The Inbox Team added the ability to block users and prevent them from messaging you anymore via Inbox, and I'm happy to let you know how to do that. When you get a new conversation and open it up to view their message or reply, you'll see some symbols on the top right. One of those symbols will be a red '!'. You can click this symbol and then block the user who sent you the message. By doing this, this specific user won't be able to message you any more. Hope you find this helpful! -Imogen, Shopify Support
How do I uninstall this rubbish app. The app has gone nuts, can't even over install it, still going nuts.
Hello The Bargain Shop Australia,
So sorry you are having issues, please accept our apologies and the delay in responding to your feedback. If you haven't uninstalled the app yet, be sure to have the latest version, and also restart your phone. We have fixed the bugs that were causing problems.
*** GOOD NEWS! We have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. ***
If you need any assistance or have questions, please contact our team at ping@shopify.com.
Best regards,
Veronica N.
Senior Support Specialist - Ping
Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.
Hi, there. We appreciate you reaching out and sharing your experience. I can definitely understand manually blocking is time-consuming and an issue for your business. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Victoria, Shopify Support.
Wanted to like this, but found it to be very frustrating for both myself and my customers. No matter want auto-reply was used customers expected an instant reply 24/7.
Hi, there. Thank you for taking the time to leave this review and provide us with this feedback. We are sorry to hear the app didn't work out with your shop. If you reference our Shopify Inbox guide (https://bit.ly/3IRcODq) it notes different ways to create automated messages for your customers. One idea would be to let your customers know the available hours for your team to reply. Thanks again for reaching out! -Marty, Shopify Support
The chat is injecting a (1) that affects the SEO on the Google Search Results. Update sitemap does not solve the problem either. Had to uninstall the app just beacuse of this very reason. If you (shopify dev-team) are going to make apps at all, please make some dedication and check the other alternatives and beta-test before release. Please make the necessary tweaks, bugfix and fix all these issues and the app will have great potential im sure! Got this message from the Shopify Support regarding this matter: "The matter that you mentioned is a known limitation and is coming from Google reading the site title after the inbox app sends the first message. What you can do to fix this is resubmit your sitemap to Google and the title will be updated. To do this, please review and follow the Shopify Help Document on Finding and Submitting your Sitemap. Once you have the sitemap, you can head over to Google search console, login, and resubmit this to them. It will ask Google to re-scan your site and this title error on Google will disappear once they have done this." This is only a fix short-term, the only long-term fix is for the dev-team to fix this issue and then make an app-update. Other chat-apps does not experiance this, so it should be an easy fix for the dev-team. I also have some wishes of functions to the Dev-team: - The function to see what the customer is typing before its sent.
- See what pages, ip adress, last url visited, live-url, and country etc the user is typing from.
- Add more customization to the chat in terms of how it looks, colours, branding, etc.
- Function to have the chat appear in different ways in mobile and desktop.
- Function to have the chat only appear on example the /contact page only. And not on all pages as of today.
- At the end of the chat, enable the function for the visitor to rate the conversation with 0 - 5 stars. Please look at your competitors and make the features even better than them, if anyone you have the capacity to do it, im sure!
Hey, there. Thank you for reaching out about this. Our developers have deployed a fix to resolve this issue. However, it could take some time for Google to recrawl your page in order to reflect the changes. If you'd like to request Google to recrawl your page manually, you can follow the steps here: https://bit.ly/3HUjHT9. Cheers! -Elias, Shopify Support
Can't manage how to start a chat without giving all info related client name and email. Many propects are just quit our website because of that
Any solution?
Hey, there. Thanks for taking the time and sharing this feedback with us. We understand that some customers may prefer not having to share their info in order to ask a question. However, in the event that there isn't anyone available to reply to customers using the online store chat, the email is required so that their questions can be forwarded to your inbox allowing you can get back to the customers later.
That being said, we can see that there are some improvements that could offer a better experience, such as capturing the customers' information only when the online store chat is offline or by making some of the fields optional, and we'd be happy to share this feedback with our development team. Cheers! -Elias, Shopify Support
Je n'ai que de la publicité de développeurs des US, Ouganda ...etc C'est désagréable et ca ne peut pas se parametrer. Donc j'arrête