Recenze (5 838)

Celkové hodnocení
4,7
Počty podle úrovně hodnocení
  • 79 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 3 % hodnocení s 3 hvězdami
  • 1 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
13. prosinec 2020

This is trash. Magically dropped off the store. Tried to reinstall, doesn't work. chat link takes you to a page asking you to load the app. What a load of sh1t.

MEINDL AUSTRALIA
Austrálie
Doba používání aplikace: Asi měsícem
Vývojář Shopify odpověděl 14. prosinec 2020

Hello Meindl Australia, thank you very much for letting us know the app was not working for you.

I will follow up with a direct email to you and see if we can work together on this issue. I'm not sure what you mean by it dropping off the store, so hopefully you can provide some more details so I can troubleshoot for you. Thank you!

Best regards,
Veronica N.
Senior Support Specialist - Ping

4. listopad 2021

Hello, I can't uninstall this app. I was in the testing phase and I want to use it later but I can't uninstall it :( It's not visible in the Shopify Apps. How can I remove it?

Acrylstifte Shop
Německo
Doba používání aplikace: Asi měsícem
Vývojář Shopify odpověděl 8. listopad 2021

Hello, there. Thanks for reaching out. After installing Shopify Inbox, it becomes a sales channel so you can't uninstall like an app. Nevertheless, you can remove this from your sales channels and we've got a step-by-step guide to help you with that right over here: https://bit.ly/304iQzi.

If you need any assistance with this, then this is something that our Support team can help you with. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Cheers! -Elias, Shopify Support

7. květen 2020

After having serious performance issues, I discovered that when a new visitor (new IP address) comes to my website the chat app sends notification. And the number of notifications is added to the meta title of the page, so when the Google crawling machines are indexing my website they are recognized as a new visitor (new IP address) and read the meta title with (1) in front, so my pages are indexed with (1) in front of the meta title.
Please fix it!

Micro•DOT Helmet Co.
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář Shopify odpověděl 12. květen 2020

Hello Micro•DOT Helmet Co,

Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).

You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en

Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map

If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com

15. březen 2022

Garbage garbage garbage. How can a $6 billion company have such a junk app. Constantly says disconnected. Constantly says message send failed. Messages disappear to nowhere with no way to look at them later. No way to click the customers name and see their orders. No way to copy their name or email to paste into shopify. It's just crazy. So why use it? There is no upside.

Advanced Metal Art
Spojené státy
Doba používání aplikace: Asi měsícem
Vývojář Shopify odpověděl 28. březen 2022

I am sorry to hear that you've had a negative experience using Shopify Inbox, but we nonetheless appreciate you sharing your feedback with us here. If you would be interested in receiving help for the issues you've experienced with the app, I'd encourage you to contact our support team directly who'll be able to help troubleshoot these problems for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

9. listopad 2021

this app so catastrophic, always delays, not reliable, no flexibility....are there any plans to improve this app soon? The FAQ feature is strong but the rest is horrible, please update if there will be improvements?

idyl
Belgie
Doba používání aplikace: 29 dny
Vývojář Shopify odpověděl 17. listopad 2021

Hi there. Thank you for taking the time to leave this review and provide us with this valuable feedback. We are always trying to improve our products for our merchants and take all of our merchant's feedback into consideration. I would recommend getting in contact with us directly to share your feedback on Shopify Inbox so we can share it with our developers for potential future updates. To get in touch with our Support team, please visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. Thanks again! Marty, Shopify Support

Datum úprav: 23. leden 2022

When I am off line, I could not receive messages that my customers send via chat widget, because all messages go to my collaborator's email, my email address set in the contact information does not work, I hire him to custom my store but now he is the one seeing the messages send from my customer when I off line, that is ridiculous.

Mysigndecor
Spojené státy
Doba používání aplikace: 28 dny
Vývojář Shopify odpověděl 24. leden 2022

Thank you for reaching out and for letting us know that you're having this problem. It sounds like there may be an issue with your staff permissions, which will have an effect on who receives notifications from the Shopify Inbox app. I would recommend reaching out to our support team directly so we can authenticate you on the store and take a closer look at this for you: https://bit.ly/2AWw5VA. -Victor, Shopify Support

25. červenec 2021

I made the mistake of downloading the application and it was integrated in my online store without being able to find a way to remove it, the default question which can not be removed and the title that can not be changed I do not know by what logic they did it, also the language is in english and my page is in greek, the application is a big disappointment ...

Fougio Bijoux
Řecko
Doba používání aplikace: 26 dny
27. září 2022

Leider stürzt die App oft ab. Die Kommunikation mit den Kunden wird dadurch unterbrochen. Die Funktionen sonst sind gut Ein Kunde hat meine Antwort mit einem Tag Verzögerung erhalten.

Umbratec-System
Německo
Doba používání aplikace: 26 dny
19. prosinec 2019

It has great potential but it's very undercooked at the moment. Laks many essential features such as the page the user currently on, their cart items, etc.

Black Alice Lingerie
Spojené království
Doba používání aplikace: 17 dny
Vývojář Shopify odpověděl 22. duben 2020

Hello and thank you for your feedback. We have added the feature that shows you what page your store visitor is on when they send you a message. You will now see this info at the top of the conversation view.

Datum úprav: 1. srpen 2021

Guys, why every 2-3 days I need to re-activate on visible the widget? Do we need to check this on a daily basis? At least write that in the app description.
And what is even worse is that you do not even care about what we are saying here. I was expecting that somebody will jump on this issue and fix it. But no, again every 3-4 days I have to check and re-activate the widget. Very professional, indeed.

Beloved Pet Memorial
Spojené království
Doba používání aplikace: 15 dny