Recenze (4 743)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 78 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
23. listopad 2023

Any easy way to chat with your customers if they need help.

Speedfactorshop
Nový Zéland
Doba používání aplikace: Asi měsícem
20. květen 2022

We have been looking and testing chat inboxes for such a long time. Thank goodness we found and tried this one. Absolutely everything you need. You will however need to be patient and allow some time to set this up. For those who are not computer savy, I understand the frustration but it is worth taking the time to Youtube and Google answers if needed. Or reach out to support. We integrated this chat with our Instagram and Facebook messaging platforms (which Shopify guides you through). You will also need to add the mobile app so your messages come through 24/7 if you wish them too. Love the instant replies and the features. Thank you Shopify team.

Stoned Hilda
Austrálie
Doba používání aplikace: Více než 2 roky
18. listopad 2023

Hello, this app is simple and convenient, and it is effortless for novices to use it. But after I downloaded this APP on my phone for the first time and logged in to use it, the shopify account on my phone automatically went offline and I couldn't log in. I don't know what the reason is, and I don't know how to solve this problem. I can only use my computer to operate Shopify now.

Wander Times
Čína
Doba používání aplikace: Asi 2 měsíci
Vývojář Shopify odpověděl 20. listopad 2023

Thank you for your review! I am sorry to hear you have not been able to use the Shopify app. I recommend uninstalling the app and reinstalling it to see if that refreshes the connection. If not, please contact our Support Team (https://shopify.link/qL3P) for further help. -Emily, Shopify Support

28. září 2023

i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in

Apple Bag Lady
Kanada
Doba používání aplikace: Více než rokem
Vývojář Shopify odpověděl 3. říjen 2023

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

Datum úprav: 8. květen 2020

Please bring it to Android and Windows.
The idea is great, but does not work for me due to the restriction of IOS platforms.
www.smarttudo.com.br

SmartTudo.com.br
Brazílie
Doba používání aplikace: Více než 2 roky
Vývojář Shopify odpověděl 12. květen 2020

Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat.

You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".

20. září 2022

It's a nice place for people to get in touch with us. Sometimes it's one more thing to keep track of, but still appreciated!

Thread & Ink
Spojené státy
Doba používání aplikace: Více než 2 roky
16. březen 2022

The app is great for the chat and customers love it. We need a place for customers to enter their name and for us to search for customers via name, as well as be able to search for keywords inside the conversations.

Diva's Den Fashion
Spojené státy
Doba používání aplikace: Více než 2 roky
Vývojář Shopify odpověděl 31. březen 2022

Hi Diva's Den, thank you so much for taking time to leave this review. Sounds like things are going well and the app is useful for you, great! -Ivy, Shopify Support

21. červen 2022

Very handy, and useful app to have to offer customer service to my customers. Highly recommend having in your shop.

Pure & Coco
Spojené státy
Doba používání aplikace: Více než 2 roky
2. prosinec 2022

it's really amazing to have this resource. we are so grateful. thank you shopify for all that you do.

BYOE
Spojené státy
Doba používání aplikace: Více než 2 roky
23. únor 2022

I wish it sends email notifications too. It works well as long as it's open in my browser. I don't think the mobile notifications work at all.

Mini Meanie
Filipíny
Doba používání aplikace: Více než 2 roky
Vývojář Shopify odpověděl 8. březen 2022

Hey, there. Thank you for taking the time and bringing this to our attention. Shopify Inbox does send email notifications (https://bit.ly/3hRz57S) and mobile notification reminders (https://bit.ly/3sURAij). However, if that's not working, then we'd recommend checking over the permissions on the device.

If you're unable to resolve the issue using our guide, then we’d be happy to continue assisting you through live chat, email, or callback. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support