Shopify Inbox

helps streamline and so much nicer to not manage CS in email and keep within a space where all employees have easy visibility

I like the options and the AI responses after reading what the customer said. Very good!

Estou fazendo o primeiro teste e estou gostando, porém não sabia que devia deixar o app aberto para ser notificada de conversas. Agora vou deixar. Obrigada!

Simple to use.

Ho recentemente iniziato a usare Shopify Inbox per gestire le comunicazioni con i miei clienti e sono molto soddisfatto. L'app è molto intuitiva e facile da configurare, permettendomi di rispondere rapidamente alle domande dei clienti direttamente dal mio smartphone o computer. La possibilità di integrare anche le chat di Facebook Messenger e SMS è davvero comoda e centralizza tutte le comunicazioni in un unico posto. La funzione di risposte rapide e i messaggi predefiniti mi aiutano a risparmiare tempo nelle conversazioni più frequenti. Consiglio vivamente questa app a chiunque gestisca un negozio online e desideri migliorare la comunicazione con i clienti in modo semplice ed efficiente!

10 stars per chi ha creato questo app..
lo uso per mio shop online

www.biba-ricambi.eu

very easy and convenient to use! I am not a computer genius, I am a self taught Gen Xer. You can answer messages on your shop dashboard or link your store to the shopify inbox app and answer on your phone anytime anywhere.

Easy to use both for us and the customers, and responses are quick. Automated responses work wonders if one knows how to set them up properly. Also showcases the chat on the customer's activity log. Looking for more innovations ahead! Cheers!

This is a great tool if the app can be monitored by staff during business hours. Push notifications are inconsistent and and email notifications are delayed. When customers use the chat function there is a predisposed expectation that there will be near instantaneous communications.

May I get a way to download this app to my PC, so I can get notices from customers easier ?

Easy to use, good AI capability with excellent pre-filled suggested answers to questions.

Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.