Recenze (4 736)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 78 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
25. březen 2023

Good free chat. The only problem is that it doesn't support multilanguage translation. We have to choose a main language to display for all customers. Bad for international ecommerce.

VAPEVO
Francie
Doba používání aplikace: 9 měsíci
Vývojář Shopify odpověděl 2. duben 2023

Hi there, VAPEVO. Thank you for taking the time to leave us a review for Shopify Inbox. We appreciate you leaving us some feedback to help us improve Inbox! I've gone ahead and passed your feedback along to the team for their consideration. I can't say what the outcome of the feedback may be, but you can rest assured that the team has been made aware. Thanks again! -Imogen, Shopify Support

22. červenec 2022

All over , better experience and easy to use for dummies also. really satisfied with their code works

Zaibtan.online
Pákistán
Doba používání aplikace: 11 dny
11. říjen 2022

i don't like that you have to try and figure out how to edit the theme codes and to get the things added on your page. it should be a little bit more user friendly everybody is not computer savy especially with codes.

Valley Pillow
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Shopify odpověděl 7. listopad 2022

Thank you for writing your review and for providing us with feedback here. I can appreciate that having to edit your theme's code can be intimidating if you're not familiar with HTML or Liquid, and if you require any help getting Shopify Inbox set up and working I'd recommend getting in touch with our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support

4. červenec 2022

Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.

New Forest Print
Spojené království
Doba používání aplikace: 11 dny
11. květen 2020

Oh no... This has killed my SEO! Google has started crawling my pages with (1) - the notification from this app in the meta title. This looks so unprofessional on Google and has really affected my organic results. You need to fix this ASAP!!!

Protein Package
Spojené království
Doba používání aplikace: 9 měsíci
Vývojář Shopify odpověděl 12. květen 2020

Hi Protein Package,
Thank you for your feedback. Our developers were able to resolve the issue you were seeing, in which the (1) notification appeared before page titles in Google searches. However, Google's site crawlers can take a few weeks between rounds, so it may take some time before the page titles are indexed without the (1).

You can speed this process up by asking Google to re-crawl your URLs - https://support.google.com/webmasters/answer/6065812?hl=en

Or by resubmitting your sitemap - https://help.shopify.com/en/manual/promoting-marketing/seo/find-site-map

If you have any further questions please don't hesitate to ask. You can reach us at hellokit@shopify.com

8. listopad 2022

I use this app to communicate with customers and solve many problems of customers. It would be better if the app could add a tab bar to the filter.

Herdio
Hongkong – ZAO Číny
Doba používání aplikace: 5 měsíci
3. listopad 2022

after all is said and done this app can be frustrating and sometimes confusing. But the positive side is of course the following the platform has globally .

Iron Horse
Spojené státy
Doba používání aplikace: 9 měsíci
Vývojář Shopify odpověděl 19. prosinec 2022

Thank you for taking the time to get in touch and provide us with your honest thoughts on Shopify Inbox. If you're finding some aspects of using the app confusing, please feel free to send me an email at inbox@shopify.com and I'd be happy to see if I could help you with any problems you're encountering. -Victor, Shopify Support

Datum úprav: 2. prosinec 2020

I would like to be able to disable where chat tells me a person is back online. If that is going to pop up everytime someone logs back in that will be annoying

Lotus Energy
Spojené státy
Doba používání aplikace: 5 měsíci
Vývojář Shopify odpověděl 9. prosinec 2020

Hello Lotus Energy, thank you for your review and very valuable feedback!

The notification for when a person is back online was implemented so you don't miss any opportunities for chatting - we were hoping that would not be too disruptive. However, you should only receive a sound notification and red dot if the customer leaves a new message, and that new message will be at the top of the chain.

Your feedback is valuable, so I will still take that to our product team, thank you!

If you need any clarification or have any questions, feel free to contact our team directly at ping@shopify.com or via the support section of your Shopify Ping app.

Warm regards,
Veronica N.
Senior Support Specialist - Ping

10. srpen 2022

We used this app for a few months and found some serious limitations. One, it's not possible to search for or within conversations. That means you could have a conversation with a customer and not be able to find it unless you scroll through all conversations and find it manually. Or worse, if you have multiple chats from the same customer, you have to re-read all of them until you find the specific conversation piece you're looking for to confirm that you say the same thing again. Using the Shopify Inbox app through a mobile phone doesn't let you type more than a few lines before you lose the "send" button and can't send the message. We found a work-around (type the message, then close the chat, then re-open the chat to see the send button) but it's really clunky and not well thought through. Lastly, when we remove the app we'll have no record of any chat conversations because the chat transcripts were never emailed to our email inbox as promised. That's a complete fail that really limits the ongoing use.

Cubic Zirconia CZ
Spojené státy
Doba používání aplikace: 10 měsíci
Vývojář Shopify odpověděl 25. srpen 2022

We appreciate you taking the time to reach out and write your review so that you could share some of the pain points you've had with Shopify Inbox thus far. I can certainly see why a lack of a search function makes browsing your conversations difficult, and why not being able to type longer messages on mobile before losing the "send" button is far from ideal.

Our development team welcome feedback from merchants and I will be sure to pass on all of your suggestions to them for their perusal. Thank you for getting in touch. -Victor, Shopify Support

1. srpen 2022

非常棒!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FANWER
Spojené státy
Doba používání aplikace: 11 dny