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This app helps me communicate with customers when they have questions. It integrate with my site kispaper.ca and kispaper.com smoothly. Love it !
The icon is floating on the top of the website, it is impossible to move it to another position, or change the size of it (it is kinda huge). It covers half of on my "buy it" button. It is kinda annoying, since it is free, I don't want to be too critical about it. Will replace with better app after I get order for sure.
I use the app to run my customer service. I like that I can answer a customer, and if they are offline it will automatically send my message as an email. The app is simple to use and has no operating issues. I would recommend it to anyone.
I really like this app for customer relations. I use it for customer chats through our website and Facebook.
Ich verwende diese App regelmäßig. Meine Kunden nutzen diese App sehr oft...sehr gutes App ich kann es jeden empfehlen
it is very helpful to interact with customer . Pkease try to provide mobile number of customer also a
Works very well. It the only messenger app I use now and its free so Its saves me money as well.....
I like this app because it collects my messages and I can respond to them when I check on my store everyday. I don't want to be tied down to an open chat room everyday in the hopes that someone will want to chat. I have my cell phone number on the website, and if a customer is determined to talk, they can call me. I have used this app to have several long conversations with individuals who wanted me to hire them to fix my website. I have a team working on it and I hope it will be fixed this week.
Customer states: Your web chat window (at least on my system) can't be resized or relocated and it blocks much of the page... I will need to close it in order to see if I can now add that product to my cart.
Thank you for taking the time and sharing this feedback with us. If the customer is using a tablet or phone, then the chat widget could be blocking their cart. However, since the chat can resume the conversation, they can close the chat to complete actions in the store.
On the other hand, if the chat is blocking the product or cart page on the desktop, then you can also adjust the position of the chat widget through the Appearance settings (https://bit.ly/3pFKhsn) on Shopify Inbox. If you need help with this, then we'd be happy to further assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers. -Elias, Shopify Support
Introduced as a communication tool with customers. At first, I was really in trouble because there were a lot of push sales by various people, but when I increased the number of automatic reply email registrations, it decreased a little. After that, this chat was really useful for communicating with the customers who purchased it. We look forward to working with you in the future.