Recenze (4 745)

Celkové hodnocení
4,8
Počty podle úrovně hodnocení
  • 78 % hodnocení s 5 hvězdami
  • 14 % hodnocení s 4 hvězdami
  • 4 % hodnocení s 3 hvězdami
  • 2 % hodnocení s 2 hvězdami
  • 3 % hodnocení s 1 hvězdami
12. září 2022

It's our second day working with this app and so far it's working good. The only problem is that whenever we send a reply, it gives us the error: Inbox failed to deliver this message. Try again but after a minute the error disappears and looks like the message is delivered. If this issue can be resolved, it will be a very good and efficient app.

HIREV SPORTS
Spojené státy
Doba používání aplikace: 11 dny
Vývojář Shopify odpověděl 30. září 2022

Hey, there! I'm sorry to hear you're receiving some error messages in the app. This can sometimes occur with Facebook messages if permissions haven't been setup correctly. If this is happening with Facebook messages specifically, please re-add the Facebook account in your Facebook channel. If this doesn't work or if this is happening with messages from platforms other than Facebook, please contact our team so we can continue troubleshooting with you: inbox@shopify.com. Thank you! - Brie, Shopify Support

4. červenec 2022

Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.

New Forest Print
Spojené království
Doba používání aplikace: 11 dny
1. srpen 2022

非常棒!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

FANWER
Spojené státy
Doba používání aplikace: 11 dny
15. červenec 2021

it would be better if customers could send a picture or file at the chat. hope it has the improvement asap.

Rigoglioso
Čína
Doba používání aplikace: 11 dny
2. srpen 2022

I am very satisfied using this app, 100% recommended business running on shopify, Excellent product.

LALAZAR SHOP
Pákistán
Doba používání aplikace: 10 dny
22. září 2021

This app is not easy to use at all, customer messages cannot be reminded the first time, the use process is inconvenient, and the visitor mode cannot be set

Vogue Faces
Čína
Doba používání aplikace: 10 dny
Vývojář Shopify odpověděl 4. říjen 2021

Hey, there. Thank you for taking the time to leave this review and leave this feedback. I would recommend reaching out to our Live support team via our Help Center (https://bit.ly/2AWw5VA) to take a closer look into some of these concerns.

If they are indeed not supported in our app, our support team will happily submit your feedback up to our developers for future consideration, thank's again. -Marty, Shopify Support

1. březen 2022

We like being able to communicate instantly and interact with our customers when they need us for questions. Need to improve few things.. Overall good application

ayraethnic.com
Spojené arabské emiráty
Doba používání aplikace: 10 dny
27. leden 2022

App is simple enough. No fancy features like Tawk.to and its ok. However design is terrible. Pop-up window's top part goes out of screen on small desktop screens/resolutions. Also chat icon has too much margin. It is located far away from corner of mobile screen. It should be just pixels away from edges but right now it is too far away.

Özel Beslenme
Turecko
Doba používání aplikace: 10 dny
Vývojář Shopify odpověděl 7. únor 2022

We appreciate you writing your review and sharing your feedback with us here. I can certainly understand why you are not a fan of some of the design features you have mentioned, and I will be sure to pass your comments onto our development team for them to consider. Thank you for getting in touch. -Victor, Shopify Support

8. duben 2022

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

mikimiette
Spojené státy
Doba používání aplikace: 10 dny
Vývojář Shopify odpověděl 2. květen 2022

Thanks so much for taking the time and sharing this feedback! We love hearing that our app has been helping you with assisting customers instantly! While the delay of messages between a desktop and a mobile device could be due to various factors, such as the internet connections on the devices or how different types of devices relay the data, it's also worth noting that often times it takes mobile devices less time to load the data. Nevertheless, we'd be happy to bring this up with our development team. Cheers! -Elias, Shopify Support

14. srpen 2022

app is good you can connect facebook messenger to it, can you please tell me how to connect whatsapp to shopify inbox?

Fashion Hub India
Indie
Doba používání aplikace: 10 dny
Vývojář Shopify odpověděl 29. srpen 2022

I am delighted to hear that you've found Shopify Inbox to be a useful app and thank you for taking the time to write your review. At this time it is not possible to use Shopify Inbox to speak with customers via WhatsApp, although I can see why this would be a helpful addition. I will be sure to pass your request onto our app development for their consideration. -Victor, Shopify Support