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This app is great - we are a very small business and it makes offering the livechat feature super seamless. I answer chats at my desk or on the go on the mobile app. The only thing I wish they would add is an attachment feature. But I really like the send a product feature
good experience
We use the app on our store and is an excellent one to address customer queries. Its a quick way to connect to the customer. The mobile app however needs a little bit of work. The mobile app can keep the store logged in at all times which will make it more user friendly.
Overall a good app to connect with customers
It's great to hear that you're finding the Shopify Inbox app to be useful and we appreciate you sharing your feedback here! Thank you for sharing your suggestion with us and I will be sure to pass it on to our development team. -Victor, Shopify Support
I am still evaluatiing and I like it. I don't like the big picture message right in my face where I usually would see a list of messages. I think it is beneficial for some things to look like other similar things and email is one of them. I don't look forward to figuring out if I can receive or send attachments. The small little tiny little thing at the top that says I have a message is taking a learning curve to remember that is there when new messages should be RIGHT IN MY FACE SAYING YAEH LOOK AT ME PLEASE ME !!!! ME
Super ! L'application est vraiment très pratique et simple d'utilisation. Je recommande vraiment. Peut-être qu'un bot plus poussé la rendrait parfaite.
Lovely app. Easy to use and easy to install. I would like to see some more customisation options though. For example the 'Chat with us' bubble, I'd like to be able to customise this more. It also blocks the cookie policy banner which isn't great UX. The pop up window also isn't customisable, I.e I can't add background images, or make it more on brand. I'd also want to see some analytics. How many customers interacted with it? which FaQ is the most read? and so on. Otherwise, it's a basic app that seems to work well.
Hey, Kellyloves! Thanks so much for leaving us a review and providing some of your feedback. These are really valuable suggestions and I appreciate you taking the time to share these with us. I can definitely see how these would be helpful to have in the app, and I'll be sure to add them as feature requests for our development team to consider. Cheers! - Brie, Shopify Support
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
We started using it recently, is going well... the only thing I can say for now it is the assignment to the staff, usually it is open whcih in a way it is ok, but from the staff only one party deals with chat. I would like to be able to assign the chat from a settings POV. This way there is no confusion between owner accounting and staff.
Hi there, Periwinkle Boutique. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your staff situation and you should be able to pick and choose who have permissions to work with Inbox. You can invite staff members to Inbox from your Inbox Dashboard at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list, but you want them to be, you can invite them through here. Then, double check their permissions in the 'Users and Permissions' section of your Shopify Admin.
If you have staff that don't have app permissions for Inbox there, and they are still receiving emails after making these changes, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
I have not been getting notifications that people have been messaging my store! It has caused me to lose customers, never using this app again.
Hello SKCStencils, thank you for the feedback and review.
I'm sorry to hear that you've had issues using Shopify Chat with Shopify Ping. We have both mobile and desktop version (Shopifyping.com) of Shopify Ping which will provide audible notifications when someone chats in. I'm going to personally reach out to you via email to help you resolve the issue you've been experiencing.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
This is a great service. I believe there will be many improvements in the near future. But for me it's okay for now. Enough needs