Recenze (5 760)
Zpřesnit
-
Podle hodnocení
So far, so good. Overall, it has a basic function but works pretty well. Quick Answer is a great feature. Give me an LLM or Langchain pipeline and I'll give it 10 stars. :)
One of the Easiest Platform For StartUps, We came across..And We Use pretty much all know e-commerce platforms !!
- Frequently fails to deliver messages to customers, and resending fails as well
- Does not show images shared by users from social media channels
- Shipping status autoreply can't be disabled, even when it's not functional in your region
- Does not provide reliable status of user presence
- Notifications are unreliable, and frequently received after the customer has given up and left
Thank you for your review. We very much appreciate you taking the time to share your feedback with us. Based on your experience, I'd like to make sure we rule out all troubleshooting steps and ensure you get the support you need.
For next steps, please connect directly with our Support team (https://bit.ly/2AWw5VA) so we can investigate further.
Kjekk og veldig kjapt å komme i kontakt med kundene mine :-)
mi piace, resto in attesa di altre caratteristiche che spero arrivino presto.
ho avuto problemi quando scrivo più messaggi alla stessa persona, non capisco se non vengono inoltrati.
Good but we need 2 essential things in order to have the perfect app, the possibility to change the color of the text (and not only have it white) and the possibility to translate the Q&A when a customer choose a different language in the language selector or when the /en in the url is active for exemple.
Hi there, THL Resell. Thanks for taking the time to leave us a review for Inbox, as well as providing us some feedback to improve the app! At this time, it's not possible to change text colour within the app. Are you able to expand on your second piece of feedback a bit more for us? We're happy to pass your feedback along to the team, but we just want to be sure of the request before doing so! Feel free to edit your review to clarify that 2nd piece of feedback for us. Thanks! -Imogen, Shopify Support
app is good you can connect facebook messenger to it, can you please tell me how to connect whatsapp to shopify inbox?
I am delighted to hear that you've found Shopify Inbox to be a useful app and thank you for taking the time to write your review. At this time it is not possible to use Shopify Inbox to speak with customers via WhatsApp, although I can see why this would be a helpful addition. I will be sure to pass your request onto our app development for their consideration. -Victor, Shopify Support
superbb so its to use hope it will give good servicekcjpoicudcnhbc kxmcax lxcjkxjckx xljozxj9sjkichjhn
Hello Royal Plant Scape, thank you for leaving a review!
I hope you find the app easy to use! Shopify chat is a great tool to support your customers. Here is an article on how to optimize our chat tool: https://intercom.help/kit/en/articles/4775586-how-to-optimize-chat-on-your-shopify-store
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
The chat feature worked very well for me. I was able to get a new customer to order easily, and some of the features of sending products and orders directly in the chat window came in handy.
However, without the ability to schedule active hours, have multiple users, and use a desktop client, I found that the tool becomes unusable for our needs. Add those features in and I would become a user again.
This app is really helpful. My only complaint is it allows only 1 store. I have 3 that I currently manage for different pieces of our company. It would be nice to manage them all without having to log out and log back in, ESPECIALLY on my mobile app.
I'm delighted to hear that Shopify Inbox has been a useful tool for your business and thank you for providing us with your feedback via your app review.
In terms of having to log out and then back in each time when you have multiple stores, I can understand why this is a time-consuming and frustrating process and I will be sure to submit your comments to our development team. -Victor